Summary
Overview
Work History
Education
Work Availability
Skills
Interests
CustomerServiceRepresentative
Jason Cousineau

Jason Cousineau

Information Technology Professional
Flint, Michigan,MI

Summary

I am an IT professional who is always seeking to expand my knowledge within the field. Key knowledge/skills include Windows Server & Active Directory, Office 365 (SharePoint, Microsoft Teams, & Azure AD), Linux, Cloud Administration, and Virtualization.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work History

Infrastructure Consultant

Avanade
Detroit, MI
May.2018 - Jun.2020
  • Continuing in previous role, administered Office 365 services and other Microsoft software for company with over 50K employees and $60 billion in yearly revenue for over 3 years.
  • Deployed Microsoft Teams, which included creation of policies, provisioning process for new Teams, and development of support structure for users.
  • Trained level 3 support team on all aspects of Microsoft Teams.
    Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Served as subject matter expert for Office 365 license assignment/administration. Established reporting process for license usage.

Senior Analyst

Avanade
Detroit, MI
Oct.2017 - May.2018
  • Continued in my previous role for same client company, a Fortune 500 company in the chemical industry located in Midland, Michigan.
  • Was part of Infrastructure Consulting group that provides Microsoft cloud and on-premises software, hardware, and overall infrastructure-related IT services to enterprise-level clients.
  • Administered and supported Office 365, Azure AD, and other modern Microsoft cloud services with added sales and IT consulting related responsibilities.

Technical Specialist

Pyramid Consulting
Midland, MI
Aug.2016 - Oct.2017
  • Specialized in Office 365, SharePoint, and other Microsoft products and services.
  • Handled level 4 (highest) support for issues that could not be resolved by lower teams, however support work was only a small part of this role.
  • Performed large scale migration effort from Microsoft's first-generation cloud platform, BPOS-D, to what is commonly known as Office 365 (vNext). This included planning for SharePoint site collection migrations across the enterprise and also roll-out of other Office 365 services, including OneDrive for Business.
  • Diagnosed issues related to Azure AD Conditional Access, Express Route, and client's network appliances.
  • Administered SharePoint-based Enterprise Search platform and legacy SharePoint 2007 servers.

Desktop Support Engineer

Modis
Saginaw, MI
Jun.2016 - Jul.2016
  • Assisted with issues related to Windows 7 operating system, Microsoft Office, CAD, and engineering software packages.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Systems Administrator

Saginaw Valley State University
University Center, MI
Dec.2014 - Mar.2015
  • Continued role as Systems Administrator, working for SVSU directly rather than through NuTechs.
  • Collaborated with network, server, desktop, and support team members to support environment of over 200 servers, several applications, and over 12,000 active users.
  • Administered Mac OS X clients on AD/Windows network.
  • Administered, updated, and provisioned Microsoft Windows and Linux servers, and helped to support e-mail, backups, SQL databases, and storage in a VMWare virtualized environment.
  • Created documentation for new & changed policies and procedures.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Played large role in administration of Active Directory, including OU structure, group policy, security policy, and attribute synchronization with Ellucian Colleague ERP/student management system.
  • Served as lead administrator for Ellucian Portal system, which leveraged Microsoft SharePoint 2010.
  • Solved issues with user synchronization between Active Directory, student management system, and SharePoint.
  • Attended week long Sharepoint Administration and Power User training session in Harrisburg, PA through Hands on Technology Transfer (HOTT).
  • Maintained backup system, which utilized Catalogic DPX along with NetApp storage shelves.

Systems Administrator Consultant

Saginaw Valley State University
University Center, MI
Apr.2014 - Dec.2014
  • Led project to migrate data and set permissions for approximately 40,000 user home folders from Novell file servers to Windows 2012 R2, which was completed successfully over a Friday night with very minimal user impact. Wrote PowerShell scripts used to complete the migration.
  • Took increasing amount of responsibility for staff and student portal provided by Ellucian which runs on Microsoft Sharepoint 2010, eventually becoming main support contact during contract period.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

IT & Programming Specialist

The Savant Group
Midland, MI
Jul.2013 - Dec.2013
  • Responsible for business IT support and maintenance, as well as computer programming.
  • Assisted fellow employees with general computer and network issues, and maintained and deployed desktops and laptops for end users.
  • Maintained and performed updates and installations on VMware-virtualized Windows servers.
  • Introduced Linux-based operating systems to pool of virtualized servers as a cost-effective solution for various needs.
  • Was responsible for development of business-specific applications using the Visual Basic.NET 2010 programming language.
  • Interacted with vendors for various solutions.
  • Responsible for assisting with setup and troubleshooting of laboratory instrument hardware/software for digital acquisition devices, GC, FTIR, and others.
  • Responsible for assisting with and maintaining all computer-related equipment within the business, including desktops, laptops, servers, printers, phone system, network equipment and cabling, and laboratory related components (DAQ, sensors, and instruments).
  • As sole programmer within the company, developed two applications using VB.NET to convert laboratory testing instrument output files to format readable by the lab information system (LIMS).
  • Prepared list of requirements for new VOIP-based phone system, and interacted with several vendors in order to select a system that best matched the company's needs while remaining within given budget.

Computer Technician

Midland Computer Solutions
Midland, MI
Oct.2012 - Jul.2013
  • Handled both simple and complex desktop, laptop, and server issues for a range of residential and business clients.
  • Handled day-to-day operations of brick-and-mortar store location.
  • Received payments and handled billing issues.
  • Responsible for answering support calls over the phone from clients, alleviating need for them to come in to the store. Handled over 10 customer calls per day on average.
  • Played large role in designing custom solutions for various clients.
  • Handled client/server maintenance including Windows Server and Active Directory based networks, some of which utilized VMWare-based virtualization.
  • Configured network routers, access points, and switches.
  • Assisted clients with custom implementation requirements including network, hardware, and software solutions, often thinking out of the box to ensure satisfaction.
  • Provided virus-removal and performance tuning services for both business and residential clients' desktops and laptops with quick turn-around.
  • Provided hands-on training sessions for various Windows and Macintosh software.

Computer Technician

SAMSA
Saginaw, MI
May.2011 - Oct.2011
  • Handled all levels of support calls and e-mail requests on day-to-day basis.
  • Maintained several custom applications written in various programming languages for clients.
  • Performed desktop and server updates, maintenance, and virus removal for both business and residential clients, ensuring repeat business through great service.
  • Desktop and server hardware troubleshooting, replacement, and upgrades.
  • Responsible for Windows Server 2003 and 2008 server administration (running on VMWare), including Active Directory and complex Group Policy configuration and troubleshooting. Also handled Linux & FreeBSD server administration (MySQL, Apache, BIND, etc).
  • Prepared custom quotes and played large role in sales of desktop and server systems according to client needs. Responsible for VOIP-based phone system sales, installation, troubleshooting, and maintenance.
  • Played large role in deployment of new residential computer service marketing initiative, resulting in later growth and expansion of the business.

Treasury Systems Co-op

The Dow Chemical Company
Midland, MI
May.2010 - May.2011
  • Led major ASP.NET-based development project with the goal of organizing covenants associated with Dow Chemical's debt. Documented structure and logic flow using Visio.
  • Assisted fellow employees in treasury department with various computer-related issues, involving various finance-specific software as well as general IT-related problems.
  • Worked with several treasury financial systems including Wall Street Systems, SAP and BusinessObjects, some of which were running on VMWare virtual machines.
  • Used VB/ASP.NET and MS SQL Server among other software and programming languages for development of debt covenant database system.
  • Wrote several custom scripts to automate internal treasury procedures that previously had to be run manually, and assisted with novel solution involving VisualCron software to trigger these scripts to run based on custom events. Increased efficiency of treasury department by over 25%.
  • Worked with PC hardware and maintained department-level servers.

Education

Associate of Science - IT/Computer Science

Delta College
University Center, MI
Aug.2009 - Jun.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

Windows Serverundefined

Interests

Computers & Electronics

Travelling

Animal Welfare

Food & Cooking

Movies & Music

Politics

Similar Profiles

CREATE PROFILE
Jason CousineauInformation Technology Professional