Jasond Fernandez
Webster,TX
Summary
Enthusiastic Administrative/Production Officer with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Administrative/Production Assistant
Commencement Bay Corrugated
08.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled customer inquiries and suggestions courteously and professionally.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Obtained deep understanding of package design processes, effectively guiding design direction and executing creative concepts in structural design, materials, and printing techniques
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office and production procedures.
Creative Marketing Officer
Car2point FZCo
04.2018 - 03.2021
- Executed record filing system to improve document organization and management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials for long-term profitability.
- Provided feedback to all departments on brand consistency in outbound communications.
Content Media Quality Officer
The Entertainer FZ
01.2016 - 06.2018
- Rolled out production schedules surpassing promised delivery turnaround times for our Dubai headquarters, GCC, South Africa, Asia, and UK markets, while conducting research with key stakeholders that resulted in increased membership sales and participation
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Education
Master of Arts - Graphic Design
Academy of Art University
San Francisco, CAAssociate of Arts - Multimedia
Los Angeles Mission College
Sylmar, CASkills
- Verbal and Written Communication
- Customer Service
- Admin/Data Entry Documentation
- Records Management Systems
- Advanced MS Office Suite Knowledge
- Creative Strategies
- Process Improvement
- Visual Design
- Quality Assessments
- Production Management
- Social Media Platforms
- Layout Print Photography
Timeline
Administrative/Production Assistant
Commencement Bay Corrugated
08.2021 - 03.2023
Creative Marketing Officer
Car2point FZCo
04.2018 - 03.2021
Content Media Quality Officer
The Entertainer FZ
01.2016 - 06.2018
Master of Arts - Graphic Design
Academy of Art University
Associate of Arts - Multimedia
Los Angeles Mission College
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