Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Jason Frink

Philadelphia,PA

Summary

Seasoned professional hotelier with 11 years of hospitality management roles and 25 years customer service experience. Focused on performance improvement,training,coaching development. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

22
22
years of professional experience

Work History

Director of Guest Services

Hersha Hospitality/Delta By Marriott
07.2023 - 06.2024
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Proficient in MS Office.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Responsible for assigning daily tasks of 25 employees that reported directly to me.
  • Enhanced guest satisfaction by implementing efficient check-in and check-out procedures.
  • Streamlined communication between departments for improved guest experiences.

Task Force General Manager

FTJ STAFFING AGENCY
02.2022 - 07.2023
  • Responsible for overall operation of any assigned hotel that I was assigned to.
  • Assisted in cleaning rooms and sanitizing all rooms.
  • Responsible for all group sales and room blocks for weddings and reunions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed a team of 25 hospitality professionals that were my direct reports.
  • Trained and guided team members to maintain high productivity and performance metrics.


General Manager

Best Western Hotels & Resorts
04.2019 - 02.2022
  • Responsible for the overall operation of the entire hotel. Oversaw a major renovation during the pandemic.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Responsible for securing government contracts that resulted in $115,000.00 contract signed with the hotel.

Operations Supervisor

Hampton Inn By Hilton/Hersha Hospitality
06.2015 - 04.2019
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Responsible for the weekly schedule of 20 employees that reported directly to me.

Education

High School Diploma -

West Columbus High School
Cerro Gordo, NC
06.1990

Skills

  • Performance improvement
  • Efficient multi-tasker
  • Coaching and mentoring
  • Staff training/development
  • Proficient in MS/Office
  • Administrative Management
  • Management Training
  • Hiring and Onboarding
  • Guest Satisfaction
  • Facility Renovation

Accomplishments

    2018 Greater Philadelphia Hotel Association Stars of The Industry-Guest Relations Award Winner


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Guest Services

Hersha Hospitality/Delta By Marriott
07.2023 - 06.2024

Task Force General Manager

FTJ STAFFING AGENCY
02.2022 - 07.2023

General Manager

Best Western Hotels & Resorts
04.2019 - 02.2022

Operations Supervisor

Hampton Inn By Hilton/Hersha Hospitality
06.2015 - 04.2019

High School Diploma -

West Columbus High School

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Jason Frink