Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jason D. Mathis

Millville,DE

Summary

Enthusiastic, hard-working, and technically skilled hospitality professional and accounts payable specialist known for accuracy, attention to detail, and timeliness in managing disbursement functions, as well as superb customer service. My hospitality career spans 6 years of experience with both management and front-line positions. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.

Overview

20
20
years of professional experience

Work History

General Manager

Seaboard Hospitality – Atlantic View Hotel
03.2020 - Current
  • Prepare annual budgets with controls to prevent overages
  • Drive year-over-year business growth while leading operations, strategic vision and long-range planning
  • Reduce process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Manage budget implementations, employee evaluations and contract details
  • Maximize operational excellence by mentoring personnel on management principles, industry practices and company procedures
  • Assess reports to evaluate performance, develop targeted improvements and implement changes
  • Enhance operational efficiency and productivity by managing budgets, accounts and costs
  • Implement operational strategies and effectively build customer and employee loyalty
  • Manage Seaboard Loyalty Rewards frequent guest program
  • Support VPO in developing and implementing programs to grow rooms sold and RevPAR to achieve budgeted goals
  • Review rates and inventory of competitors daily and communicate any issues that will affect hotel sales (positively or negatively)
  • Support sales efforts by acting as the hotel's onsite sales manager
  • Review, reconcile, and process sales, credit card vouchers and advance deposits
  • Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, and payroll reports
  • Complete period-end closing procedures and reports
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Key Results:
  • Maintain number 1 rating on TripAdvisor for Dewey Beach market
  • Increased revenue and occupancy year over year


Front Desk Agent

Seaboard Hospitality - Beach View Hotel
05.2019 - 03.2020
  • Handle small maintenance requests
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Prepare and replenish hotel amenities
  • Process Seaboard Loyalty Rewards points and reconcile accounts for accuracy upon guest inquiry.

Accounting Specialist

Delaware Department Of Transportation Deldot
04.2018 - 05.2019
  • Retrieve, sort, deliver and open mail for the Audit and Compliance department
  • Process, scan, and verify motor fuel/special fuel tax returns, gas reimbursement requests, estimated tax returns, license applications, license and bond renewals
  • Create and update standard operating procedures for the department.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Accounting/HR Manager

Bethany Beach Ocean Suites
06.2015 - 10.2017
  • Responsible for property accounts receivable, accounts payable, folio auditing, payroll, general accounting and cashiers; plan and implement procedures and systems; prepares financial analysis of operations; assist in the management of labor and expense forecasting and reporting from/to all department heads as approved by the General Manager
  • Oversaw all hotel cash handling operations and procedures; prepare reports outlining hotel’s financial position in areas of income, expense, and earnings based on past, present, and future operations
  • Assisted with monitoring property inventories to ensure proper levels without causing burden on property cash flow
  • Oversaw the HR process for the hotel ensuring all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other pertinent personnel documents are filed appropriately and maintained in accordance with company HR practices
  • Produced and presented all fiscal management tools and reports at regularly and ad hoc scheduled meetings
  • Assisted with the preparation of variance reports and P&L statements
  • Maintained files of all contracts, insurance policies, tax reports, expenses, payroll
  • Hired, terminated, and developed assigned associates
  • Participated in MOD program
  • Prepared daily housekeeping boards/reports in the absence of housekeeping manager or supervisor
  • Reconciled Marriott Rewards Points, travel agent commission verification and third party bookings
  • Key Results:
  • Was selected as the property representative on the Millennial Advisory Board
  • Organized the Accounting/HR departments as a member of the pre-opening staff
  • Acted as interim Front Desk Manager during periods of transition
  • Acted as Assistant General Manager during periods of transition

Accounts Payable Supervisor

United Therapeutics Corporation
07.2014 - 05.2015
  • Managed members of the Accounts Payable team inclusive of assessing workload, communicate expectations, assess performance, mentoring team members ensuring team is productive, efficient, and cohesive
  • Ensured invoices and check requests were routed out and posted daily
  • Reviewed AP team’s data entry prior to posting
  • Issued checks weekly and bi-monthly
  • Sent positive pay file to the bank electronically
  • Ensured AP inquiries were responded to timely and accurately
  • Managed vendor maintenance
  • Processed credit applications
  • Ensured Sales & Use tax was properly applied, returns submitted, and taxes paid
  • Served as one of the Concur administrators and served as primary liaison with Concur auditors
  • Served as Wells One Administrator
  • Managed AP projects.

Lead Accounts Payable Specialist II

03.2012 - 06.2014
  • Reviewed and completed all credit applications
  • Reviewed invoices for accuracy and legality, code invoices to the correct budget, internal order, and cost center
  • Reviewed Collector and AP mail logs against AP email inbox to ensure all documents are
  • Captured
  • Reviewed and responded to all AP inquiries
  • Reconciled vendor accounts including disputes
  • Processed all vendor maintenance
  • Reviewed corporate charge card accrual
  • Prepared corporate charge card journal entry
  • Prepared CEO corporate card accrual and reconciliation
  • Reviewed, approved, and processed sales and use tax
  • Completed AP aging research for all subsidiaries
  • Reviewed and posted all Out-of-Cycle (OOC) invoices
  • Reviewed all wires
  • Prepared and completed cycle payment proposals and reports
  • Secondary Concur administrator
  • Issued checks weekly
  • Audited employee expense reports
  • Key Results:
  • Assisted in the development and implementation of the MedPro Concur Connect plug in to adhere to Sunshine Act requirements
  • Successfully took on the responsibility of managing the day to day work processes while minimizing the amount of errors in the AP department
  • Almost eradicated the need for any reclass items in fiscal year 2013
  • Called upon to complete special assignments and research projects by various levels of management due to accuracy and timeliness.

Accounts Payable Specialist

Microsoft
07.2011 - 03.2012
  • Managed the electronic (, Outlook) Accounts Payable mailbox
  • Reviewed invoices for accuracy and legality, coded invoices to the correct budget, internal order, and cost center
  • Entered invoices into the software Systems Applications and
  • Products (SAP);
  • Routed invoices to budget managers for approval
  • Assisted in filing invoices in a timely manner
  • Matched check remittances with invoices per cycle
  • Served as back up for retrieving, sorting, and distributing mail
  • Key Results:
  • Assumed responsibility for all Out of Cycle invoices processed in a separate check cycle weekly
  • Assumed responsibility of routing invoices to the decentralized Accounts Payable office in Research Triangle Park (RTP)
  • Called upon to complete special assignments and research projects by various levels of management due to accuracy and timeliness.

12.2009 - 11.2010
  • I was temporarily unemployed due to illness and frequent hospitalization.

Financial Management Specialist

Library of Congress
06.2007 - 12.2009
  • Handled daily A/P processes
  • Was lead for 2 Fiscal Clerks
  • Helped to manage travel card program; and oversaw the timely, accurate processing of travel vouchers, (local, domestic, and foreign), country clearances, visa and passport requests
  • Maintained adherence to corporate, accounting and GAAP standards
  • Addressed escalated issues from employees and third party agencies regarding accounts payable
  • Ensured accurate and compliant A/P files and records in accordance with company policies and government regulations.

Accounting Technician

12.2003 - 06.2007
  • Assumed responsibility for the full cycle accounts payable process and general clerical tasks
  • Individually processed all accounting transactions for various library departments while they were being trained on the new financial systems when the Library of Congress switched from Federal Financial Systems to Momentum Financial Systems.

Education

Bachelor Degree - Business Administration/Hospitality Management

Devry University
Crystal City, VA
05.2025

Skills

  • Hotel Financial Reporting
  • Accounts Payable Processes & Management
  • Invoices/Payment Transactions
  • GAAP Standards & Government Regulations
  • Vendor Negotiations & Management
  • Coaching and Mentoring
  • Journal Entries & General Ledger
  • Operations Management
  • Hotel Management
  • Teambuilding & Staff Supervision
  • Spreadsheets & Accounting Reports
  • Effective Leader
  • Technology Summary
  • MS Office (Word, Excel, PowerPoint, Access, Outlook) Momentum Financial Systems Oracle Federal Financial Systems Financial Reporting Systems GroupWise Windows (all) Adobe Copier Fax Scanner SAP ReadSoft Concur FOSSE M3 Accounting System RoomMaster
  • Profit and Loss Accountability
  • Staff Training
  • Market Analysis
  • Staff Development
  • Employee Scheduling
  • Team Oversight
  • Facility Management
  • Budgeting and Cost Control Strategies
  • Inventory Control
  • Human Resources Leadership
  • Training and Development

Affiliations

Institute of Finance and Management 2013 – Present The Accounts Payable Network 2013 - Present Member, SGTP (Society of Government Travel Professionals) 2008 to 2009

Timeline

General Manager

Seaboard Hospitality – Atlantic View Hotel
03.2020 - Current

Front Desk Agent

Seaboard Hospitality - Beach View Hotel
05.2019 - 03.2020

Accounting Specialist

Delaware Department Of Transportation Deldot
04.2018 - 05.2019

Accounting/HR Manager

Bethany Beach Ocean Suites
06.2015 - 10.2017

Accounts Payable Supervisor

United Therapeutics Corporation
07.2014 - 05.2015

Lead Accounts Payable Specialist II

03.2012 - 06.2014

Accounts Payable Specialist

Microsoft
07.2011 - 03.2012

12.2009 - 11.2010

Financial Management Specialist

Library of Congress
06.2007 - 12.2009

Accounting Technician

12.2003 - 06.2007

Bachelor Degree - Business Administration/Hospitality Management

Devry University

Similar Profiles

CREATE PROFILE
Jason D. Mathis