Jason Kelvin Senkusu
Information Technology Professional
Aurora,CO
Summary
Jason is a dedicated IT professional with over 5 years of experience spanning technical support engineering, system administration, and computer assembly. He excels in troubleshooting, technical documentation, and enhancing user experiences while ensuring system security and integrity. Jason has a proven track record of improving operational efficiency, customer satisfaction, and technological health within organizations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Technical Support Engineer
LiveRamp
09.2022 - Current
- Leveraged gsutil and Google Cloud Storage to manage large datasets and configured complex workflows while contributing to a more efficient data management process.
- Excelled in a rapid-paced technical environment, addressing, and solving over 600 customer issues, creating a stellar reputation for technical competence among Fortune 500 clients.
- Conducted data interaction, using BigQuery to perform complex analytics, optimizing workflows, and enabling informed decision-making for cross-functional teams and clients.
- Facilitated API integrations with key destination platforms, serving as a trusted technical advisor during high-stakes client consultations, and contributed to maintaining innovative data operations.
- Regularly facilitated technical client calls and support sessions, providing expertise in best practices and issue resolution, which was instrumental in achieving increased customer satisfaction ratings.
IT Support Analyst
Shanah City
06.2020 - Current
- Implemented network infrastructure concepts including enterprise WiFi, wired/ethernet switching and cabling, IP addressing.
- Initiated understanding of Microsoft Office suite and M365 integration with OneDrive, SharePoint Online, and Teams.
- Supported, repaired, configured and upgraded windows and mac workstations.
- Communicated technical information to non-technical audiences.
Help Desk Analyst II
Westerra Credit Union
05.2022 - 09.2022
- Identified and troubleshot issues or incidents reported by end-users, whilst providing solutions for permanent resolution.
- Collaborated closely with the Engineering team for in-depth troubleshooting and issue resolution, improving system compatibility and end-user satisfaction.
- Maintained secure configurations of firewalls, active directory, and manage engine.
- Conducted system inventory, patches, and system access using Intune.
Software Support Specialist
Accruent
05.2021 - 02.2022
- Served as the first point of contact for customers and clients, while promptly responding to queries via ticket, telephone, and email to provide support, information, and technical assistance.
- Led collaborative initiatives with the development team to troubleshoot, replicate, and resolve critical product issues, while also spearheading the training of new hires, leading to an increase in team productivity and customer issue mitigation.
- Provided high-level technical support, resolving complex client issues with data storage, ensuring minimal disruption to services, and maintaining high client satisfaction levels.
- Developed and maintained a knowledge base of common issues and solutions, which led to users resolving minor issues independently, reducing ticket volume by 20%.
Education
Bachelor of Information Technology - Computer And Information Systems Security
Colorado Technical University
Colorado Springs, CO 05.2001 -
Skills
Cloud Computing
undefinedTimeline
Technical Support Engineer
LiveRamp
09.2022 - Current
Help Desk Analyst II
Westerra Credit Union
05.2022 - 09.2022
Software Support Specialist
Accruent
05.2021 - 02.2022
IT Support Analyst
Shanah City
06.2020 - Current
Bachelor of Information Technology - Computer And Information Systems Security
Colorado Technical University
05.2001 -
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