As a MLS I am responsible for performing routine operational duties related to residential mortgage loans in compliance with the Bank's policies, procedures and related laws and regulations.
Assists in the loan application process; originates loan documentation and boards loans; conducts loan funding and processes payments or advances as directed; distributes daily and monthly reports; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
As the Personal Banker I am responsible for supporting the branches
operational activities and financial services; processing all new
account transactions; assisting customers in their selection of various
accounts and financial services; cross-selling the Bank's products and
services
Floor Manager
Sprint
St Petersburg, FL
08.2010 - 11.2011
I work in the Corp Retail Store handling accounts and helping increase revenue for the company. I am the
liaison for customer escalations in the absence of the Store Manager. I am also responsible for opening and closing the store daily.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Owner
iScope Marketing / City Wide Designs
St Petersburg, FL
04.2009 - 07.2011
OwnerI ran a full service Graphic Design and Website development company.
I dealt directly with clients on the concept of what they want their website and graphic designs to look like.
I helped with the completion of the clients Business Cards, Posters, Fliers, Door Knockers, Logos, Postcards, Invitations, Tickets, Programs, and Websites.
St Petersburg, FL
04.2009 - 07.2010
OwnerI helped run the day to day operations of an Internet Marketing Company.
I assisted with hiring, scheduling, training, marketing, and team leadership.
I went out on sales calls with our employees and help with the closing of internet advertising programs.
I worked hand in hand with the tech dept to make sure that the websites were completed in a timely manner.
Regional Advertising Consultant
Idearc Media
St. Petersburg, FL
10.2007 - 04.2009
Advertising ConsultantI managed and built advertising programs in the Verizon Yellow Pages, Direct Mail, New Home Movers Books, Websites, and Internet Marketing programs.
It was my job to make sure that the advertising programs that I put together worked for the client in a manner that brings the desired return.
Store Manager
Sprint
Tampa, FL
04.2007 - 06.2007
Store ManagerI was in charge of the stores daily operations including but not limited to, hiring, making the schedule, training, marketing, loss prevention, and leadership.
I handled any customer escalations within the store.
I was in charge of keeping my team motivated and moving forward.
I made out bound calls to local business to increase sale opportunities for the store.
Assistant Store Manager
Sprint
Tampa, FL
08.2006 - 04.2007
I supported the Retail Store Manager in the day-to-day operations of a retail store including, assisting with hiring, scheduling, training, marketing, loss prevention, and team leadership.
I also was the primary point of contact for back office employees, and a liaison for customer escalations in the absence of the Store Manager.
PCS Sales Consultant
Sprint
Tarboro, NC
09.2004 - 02.2006
Sprint.
800 Western Blvd Tarboro NC, 27886PCS Sales ConsultantI was one of 4 employees who implemented a PCS sales group in Small Business / Home Business.
This new PCS group was responsible for selling PCS products and services to individual liable and corporate liable customers.
Aiding with implementation and training of SBHB representatives on PCS.
Assisting with developing incentive program that increased awareness and motivation of SBHB representatives to ensure success of PCS pilot program.
Consistently one of the Top performers in selling PCS.
Due to the fact that I am a subject matter expert on PCS, I was looked to for guidance on PCS issues that may be presented to the SBHB channel.
Business to Business Sales Consultant
Sprint
Tarboro, NC
08.2003 - 09.2004
Sprint.
800 Western Blvd Tarboro NC, 27886SBHB Sales ConsultantI worked with small business / home business clients.
My duties included customer service, sales, in depth knowledge in Spice, Native, excel, word, power point, IDT, and CMTS.
During this time I consistently meet and exceed objectives set before me.
Superior Asset Management
Clearwater, Florida
01.2001 - 01.2003
Team LeadI managed 5 employees in daily tasks and ensure that quotas and objectives are met.
I was responsible for employee development and training.
Education
Diploma - undefined
St Petersburg College / SPC - Gibbs Campus Colo
1998
Accomplishments
U of E Course " Leading with Integrity"* U of E Course "Front office service and Repair Store Conversion"* U of E Course "Customer Privacy and CPNI" * U of E Course "Retail Time and Attendance Training"* U of E Course "Store Management Development Program" * U of E Course "Preparing for Challenging Employee Interactions"* U of E Course "The New Supervisor"* U of E Course "Attitude" * U of E Course "The Sprint Principles of Business Conduct 05 Certification" * U of E Course "Influencing Others".* U of E Course "Fifty one-minute tips for better communication"* U of E Course "Learning to Lead"* U of E Course "Building Blocks of Business Writing"* U of E Course "Healing the Customer Relationship" * U of E Course "Reaching for Stellar Service"* U of E course "Connecting with Customers"* U of E course "Sales Skills Fundamentals"* U of E Course "SBHB New Hire Curriculum"* U of E Course "Fast Connect DSL Product".