Melissa J. Capps
Marydel,DE
Summary
Professional Administrative Assistant with over six years of experience managing daily administrative support tasks. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent work on time. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Secretary
Central Christian School
Dover, DE
10.2015 - 07.2021
- Produced accurate office files, updated spreadsheets and databases to track, analyze and report academic and other school needs to support staff and boost efficiency
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Prepared packages for shipment, pickup and courier services for prompt delivery
- Communicated with parents via phone and email to confirm appointments and respond to inquiries
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation for all sport and academic teams events
- Recorded expenses and maintained accounting records.
- Produced thorough progress reports every 9 weeks using Student Management System
- Sorted, opened and routed incoming correspondence and deliveries to help staff and administration respond quickly to local and state requirements
- Scheduled appointments and provided follow-up calls to parents and administration
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity
- Drafted agendas, recorded minutes and created weekly memos for Staff meetings
- Monitored premises, screened visitors, updated attendance/visitor logs and issued passes to maintain security
- Provided clerical support to administration and teachers by copying, faxing and filing documents
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Completed accurate daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered multi-line phone system and greeted callers enthusiastically.
Nanny/Child Caregiver
Melissa Capps
01.2003 - 01.2015
- I had multiple children in my home and was able to put my planning and organization skills to use as I cared for and nurtured these young children for Christ.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
Education
Western Governors University
2012
General Studies
Liberty University
2006
undefined
Delaware Technical College
2002
High School - undefined
Mount Airy Mennonite School
1997
Skills
- Strong Organizational Skills
- Meticulous Attention to Detail
- Microsoft Office Suite
- Research and Analytical Skills
- Report Preparation
- Judgment and Decision Making
- Professional and Courteous
- Document and File Management
- Organizing and Categorizing Data
- Electronic Records Management
- Data Entry
- Expert in Google Docs and Sheets
- Spreadsheet Tracking
- Customer Service
- Event Planning
Timeline
Secretary
Central Christian School
10.2015 - 07.2021
Nanny/Child Caregiver
Melissa Capps
01.2003 - 01.2015
Western Governors University
General Studies
Liberty University
undefined
Delaware Technical College
High School - undefined
Mount Airy Mennonite School
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