Jason Leflore
Jackson,MS
Summary
Accomplished Department Manager with a proven track record at Walmart, enhancing customer loyalty through exceptional service and analytical problem-solving. Expert in merchandising strategies and regulatory compliance, I've driven significant performance improvements. Skilled in both leadership and stock rotation, my focus on quality control and team mentoring consistently exceeds sales and safety targets.
Overview
17
17
years of professional experience
Work History
Produce Team Lead
Sam's Club
05.2021 - Current
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Sorted and packaged produce items to prepare for shipments.
- Inspected produce to update and adjust pricing information.
- Prioritized helping customers over completing other routine tasks in store.
Department Manager
Walmart
08.2007 - 12.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Education
Associate of Arts - Graphic Design
Hinds Community College
Raymond, MS08.2005
Skills
- Merchandising Strategies
- Stock Rotation
- Task Delegation
- Display Setup
- Customer Service
- Price Checking
- Quality Control
- Operations Support
- Written and oral communication
- Display Maintenance
- Sanitation Standards
- Supply Ordering
- Product Knowledge
- Point of sale operation
- Retail Sales
- Order Discrepancy Reporting
- Performance Improvement
- Shipment Processing
- Cleaning procedures
- Punctuality
- Unloading Deliveries
- Safety Procedures Compliance
- Training and mentoring
- Pricing and shelf labeling
Timeline
Produce Team Lead
Sam's Club
05.2021 - Current
Department Manager
Walmart
08.2007 - 12.2020
Associate of Arts - Graphic Design
Hinds Community College