JASON M. HAMILTON

• Leadership responsibilities of call center services, Medicare member onboarding, and technology solutions.
• Led account management staff of approximately 15 associates responsible for client relationships, new campaign implementations, and campaign performance.
• Fostered strategic relationships for approximately 30 clients.
• Designed programs and pricing for implementation and achievement of campaign designs.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.

• Managed sales operational functions supporting WellCare's ~$10B Medicare line of business.
• Established national distribution sales channel across 25 states, driving enrollments from 12,000 to 65,000 over three years.
• Improved close rates for the direct-to-consumer call center team by 75% through vendor expansions and KPI management rigors.
• Partnered with IT to develop automated lead allocation processes for sales agents, eliminating approximately 25 FTEs of manual work (SalesForce.com).
• Accountable for all sales management platforms including the agent management & commissions platform (SAP), SalesForce.com and Ascend enrollment platform. This includes initial implementation of the systems and day to day management as a liaison with the IT organization.
• Led acquisition integration team for the sales organization, including integration into Centene in 2020.
• Consistently received high leadership index scores, with 83% favorable employee engagement and 84% favorable leadership.

• Developed broker services call center model, improving service levels to 98% and first call resolution to 92%.
• Expanded model to support broker growth from 12,000 to 80,000 agents over four years.
• Identified multi-year cost savings of approximately $4m in broker appointment fees.
• Led sales commissions team responsible for processing approximately $300m in annual commission payments, including incentive design, rollout, recurring calculations, and payroll processing.
• Managed team accountable for agent onboarding, ensuring annual training, licensing, and background checks met CMS regulatory guidelines.
• Managed reporting for the sales and marketing division, including membership, enrollments, de-enrollments, marketing performance, agent oversight and monitoring, competitive analysis, and complaint trending.
• Established a new reporting platform via Tableau for the Executive Leadership Team and frontline leaders to monitor key performance indicators.
• Created membership forecasting process trending year over year and total membership growth.

New Homes America is a local real estate company focused exclusively on new home sales through partnerships with 15-20 local builders in the greater Tampa Bay area.

Tech Data is a Fortune 200 computer hardware and software distributor,

Held positions in various capacities in sales, operations, and inventory management over 11 years of employment.