Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASON M. MOORE

Phoenix,AZ

Summary

Performance-driven Vice President of Operations with 25 years of experience aligning individual hotel brands business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

25
25
years of professional experience

Work History

Vice President of Operations

Medallion Hospitality
02.2017 - Current
  • Work in compliance with Hilton, IHG, Marriott and Wyndham brands.
  • Streamlined operations by identifying inefficiencies and implementing process improvements
  • Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers for daily operations and hotel development.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality using Medallia resources and tools.
  • Increased profitability with cost control measures and revenue generation initiatives resulting in 48% to 56% GOP.
  • Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
  • Developed relationships with key stakeholders, enhancing brand visibility and expanding market reach.
  • Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs for new Hotel Openings
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
  • Drove growth and profitability by staying current with industry trends and adapting operational strategies accordingly.
  • Supported project management team for optimal performance.
  • Prepared annual budgets with controls to prevent overages.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Researched product pricing, ratings and performance .

Regional General Manager

Twenty-Four Seven Hotels
01.2013 - 09.2016
  • Work in compliance with Marriott International and Twenty-Four Seven Hotels of the conception for the First United States Moxy Hotel (Marriott Lifestyle Brand), Tempe AZ
  • Establish Operating Guidelines and Project Management for the opening of Moxy Hotel from Construction, Design, and Hiring of Management Team and Associate staff
  • Implement the design of New Beverage and Food Concept for Marriott International Lifestyle Brand
  • Coach and monitor the performance of all property General Managers and Department Leaders through open communication and property visits
  • Assist in promoting positive work environment and focus on Brand and Twenty4Seven culture by reviewing success stories via customer reporting programs
  • Direct operation meetings with Hotel Management, Revenue Managers & Sales to ensure pricing and top line revenue strategies remain aligned with the market to maximize top line sales
  • Analyzing strategy packets to Increase hotel STAR performance index of 95% to 110%. Ensure pricing is on pace to achieve increase in share and RevPAR.
  • Review monthly financials and labor models to achieve goals of CPOR and flow through budgets stay on pace, while providing strategies to obtain successful results
  • Complete Annual Operating Budgets and Business Plans for individual hotels to present to individual Ownership groups for final approval
  • Conduct EOM reporting procedures to Individual Ownership Groups regarding Hotel Performance from Top Line Sales, GOP and Human Resources
  • Develop an ownership mentality and financial acumen with the General Managers and Team Leaders through weekly, monthly, quarterly, and annual reports
  • Ensure the hotels understand the processes to achieve flow through goals of 45%-52% GOP budgets pending the individual hotels and seasonal budgets
  • Ensure Capital Budgets and Expenses are complying to Accounting Procedures.
  • Resource brand tools via Hilton and Marriott to help drive guest satisfaction in monitoring guest feedback to determine root cause and solutions
  • Determine an overall goal to achieve guest satisfaction performance in the top 25% of brands
  • Ensure QA Audits exceed standards through property visits and consultation
  • Complete the on boarding of third-Party Management Contracts to ensure Operation and Human Resource requirements are complete prior to implementation of agreements

General Manager

Hilton Garden Inn – Avondale-Phoenix
05.2008 - 12.2012
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.

Real Estate Agent/Sales Associated New Home Builders

Hogan & Associates, Inc.
01.2003 - 01.2008
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed and executed confidential documents, contracts and disclosures.

South/Southwest Regional Manager

Carlson Companies/Country Inn & Suites
01.2000 - 01.2003
  • Partnered with 44 hotels to develop a culture that ensures top performance in quality operating procedures
  • Partnered with Home Office Departments to achieve the Company’s goals and objectives
  • Participated in creating and issuing a product improvement plan (PIP) for individual properties during ownership transition.

Education

Hospitality Management - Hospitality

Normandale College
Minnesota

Skills

  • Operations Oversight
  • Leadership Training
  • Strategic Planning and Execution
  • Cost Analysis and Savings (New Builds & Daily Operations)
  • Budget Control
  • Capital Spending
  • Organizational Development
  • Business Development
  • Facilities Management
  • Training and Development
  • Inventory Control
  • Budgeting and Forecasting

Timeline

Vice President of Operations

Medallion Hospitality
02.2017 - Current

Regional General Manager

Twenty-Four Seven Hotels
01.2013 - 09.2016

General Manager

Hilton Garden Inn – Avondale-Phoenix
05.2008 - 12.2012

Real Estate Agent/Sales Associated New Home Builders

Hogan & Associates, Inc.
01.2003 - 01.2008

South/Southwest Regional Manager

Carlson Companies/Country Inn & Suites
01.2000 - 01.2003

Hospitality Management - Hospitality

Normandale College

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JASON M. MOORE