Jason M. Sheppard

Receive 1st calls, Make funeral and cremations arrangements, coordinate all aspects of funeral, clergy, flowers, permits, and obituaries. Perform removals/transfers, embalming, dressing, cosmetizing, casketing, ensure all paperwork including death certificates, permits, ordering caskets, urns, embalming room supplies. Funeral director in charge of any funeral service I arrange, in charge of the funeral homes when owner is absent, including coordinating multiple funerals, supervising personnel, ensuring all details are completed for families and funeral homes.

• Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
• Established foundational processes for business operations.
• Improved team productivity by introducing innovative project management tools and techniques.

Performed all duties needed as a funeral home manager, including those listed above, as well as all additional duties of an owner, including financial's and payroll.

Hired all part-time staff for funeral home.

• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Consulted with customers to assess needs and propose optimal solutions.
• Established foundational processes for business operations.

Worked as funeral director/embalmer in all aspects of funeral service, as listed above.

• Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
• Participated in community outreach programs to educate the public about funeral service options and provide support during times of loss.
• Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
• Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.

Assisted at visitations, funerals, all maintenance of funeral home.

• Performed embalming procedures and updated case study reports.
• Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
• Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
• Ensured dignified care of deceased, maintaining highest standards of ethical practices.

• Facilitated communication between clients and relevant departments to ensure timely processing of applications and appeals.
• Successfully managed deadlines under pressure without compromising quality or accuracy of work.
• Provided excellent customer service while gathering necessary information from applicants, fostering trust and rapport.
• Increased accuracy of eligibility determinations with thorough documentation review and verification.