Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tasha Esperson

New York,NY

Summary

To obtain a position in a multi-unit Hotel Organization where I can utilize my hospitality skills, my ability to oversee and organize a staff and exceed expectations with optimal results Enthusiastic Housekeeping Supervisor offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines Enthusiastic Housekeeping Supervisor offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

14
14
years of professional experience

Work History

Housekeeping Manager

Baccarat Hotel
New York, NY
01.2021 - Current
  • Inspect guest rooms, including VIP, vacant and occupied to ensure the standards are being achieved by each employee
  • Trains and monitors housekeeping staff to ensure all rooms and public areas spaces meet established cleanliness and quality standards
  • Conduct pre-shift meetings for room attendants and housemen
  • Monitors the condition of all housekeeping equipment for proper maintenance, cleaning, and repair to protect assets and ensure maximum efficiency and a safe work environment
  • Coordinate with and assist the Front Desk and Food and Beverage teams
  • Respond to all guest requests and complaints in a courtesy and efficient manner.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 40 housekeepers daily.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and health codes.
  • Maintained accurate records of supplies and equipment inventory.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Implemented cost-saving measures to reduce operating expenses.
  • Established cleaning standards for all departments within the hotel property.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses..
  • Provided support during special events such as conferences or conventions when necessary.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Collaborated with other departments on various projects as needed.

Housekeeping Manager

TWA Hotel
Queens, NY
01.2020 - 01.2021
  • Create and delegate housekeepers/housemen task and investigate complaints regarding housekeeping services and equipment
  • Responsible for overseeing the cleanliness and maintenance of all guest rooms, back of house and public area spaces
  • Responsible for supervising the public area staff and allotted areas that include the TWA Museum, pool and gym for cleanliness and maintenance
  • Responsible for training and motivating the housekeeping staff to ensure the highest degree of guest satisfaction
  • Provide guidance, reinforce positive work ethics, and monitor operations to ensure efficiency
  • Responsible for purchasing, reorder and maintain housekeeping supplies and inventory.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and health codes.
  • Maintained accurate records of supplies and equipment inventory.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Implemented cost-saving measures to reduce operating expenses.
  • Established cleaning standards for all departments within the hotel property.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses..
  • Provided support during special events such as conferences or conventions when necessary.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Collaborated with other departments on various projects as needed.
  • Coordinated maintenance activities with outside contractors as required.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Controlled full-cycle household cleaning services, including business development and client relations.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Commanded controls over expenses and inventory for optimal budget tracking.

Assistant Housekeeping Manager

Park Hyatt
New York, NY
01.2019 - 07.2019
  • Inspected all guest rooms and ensured all special request and needs are met prior to arrival
  • Responded to all guest complaints and follow up to ensure guest satisfaction
  • Assisted in reviewing housekeeping staff worked hours for payroll compliance
  • Conducted pre-shift meeting for room attendants and housemen
  • Reported all unsatisfactory room conditions to the engineering department.
  • Provided insights to executive leadership on new trends for office environment.
  • Conducted classes to teach procedures to staff.
  • Set goals and deadlines for department.
  • Managed implementation and operation of building preventive maintenance program.
  • Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
  • Established department goals and deadlines.
  • Prepared and reviewed operational reports and schedules.
  • Planned, administered and controlled budgets for equipment and supplies.
  • Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
  • Acquired, distributed and stored supplies.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Assisted in the interviewing, hiring and training of new housekeeping staff.
  • Supervised daily operations of housekeeping department to ensure compliance with standards.
  • Inspected guest rooms and public areas to ensure cleanliness standards were met.
  • Monitored inventory levels of cleaning supplies and equipment.
  • Developed and implemented procedures for preventive maintenance program for all housekeeping equipment.
  • Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
  • Ensured safety regulations are followed by all employees within the department.
  • Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
  • Conducted regular performance reviews for housekeeping staff members.
  • Resolved customer complaints in a timely manner while maintaining high service quality standards.
  • Created weekly work schedules for housekeeping staff based on occupancy forecasts.
  • Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
  • Analyzed operational data such as labor costs, budget expenses., to identify opportunities for cost savings or revenue enhancement.
  • Participated in meetings with other departments to coordinate services between departments.
  • Prepared reports regarding personnel issues, operational performance results, budget variances and other information as requested.
  • Recognized outstanding performance among staff members through rewards or recognition programs.
  • Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
  • Coordinated with vendors providing contracted services such as carpet cleaning or window washing.
  • Developed relationships with suppliers in order to secure competitive pricing on materials required by the department.
  • Kept abreast of industry trends in order to recommend changes or improvements that would benefit the hotel's overall operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Verified each completed room against standard plans to maintain consistency.

Housekeeping Manager

Hyatt Union Square
New York, NY
01.2015 - 01.2019
  • Provided supervision and direction for all housekeeping staff to ensure brand standards and the highest level of cleanliness for guest satisfaction
  • Inspected guest rooms and all VIP rooms to ensure that cleanliness and brand standards are being achieved
  • Organized and trained all housekeeping staff in deep cleaning projects for guest rooms and public spaces
  • Worked closely with engineering team to ensure consistent maintenance and repairs for guest rooms
  • Assisted Director with purchasing and receiving monthly inventory using Birch Street ordering system for mini-bar and all guest amenities
  • Reconciled payroll for housekeeping staff using WorkRecords payroll systems
  • Attended morning meetings with Executive Team to discuss matters that involve daily business and conduct pre-shift meetings with housekeeping staff.

Housekeeping Supervisor

Hotel Hugo
New York, NY
01.2015 - 01.2015
  • Prepared and distributed room assignments and keys to all attendants and housemen
  • Performed inspection of rooms, public areas, and meeting rooms for cleanliness, working equipment and brand guidelines
  • Assisted in scheduling staff according to projected staffing requirements
  • Assisted Housekeeping Director with ordering guest supplies, and maintained monthly minibar and linen inventory
  • Coached, counseled, motivated, and maintained positive relations with housekeeping staff.

Reservation Sales Agent

01.2014 - 01.2015
  • Handled multiple inbound phone calls from guest seeking room or group reservations, confirmations, cancellations, and requests
  • Utilized proper selling techniques and strategies to maximize budgeted room occupancy and revenue goals
  • Responded to guest inquiries about hotel services, checkout times, the local community, and other matters of public interest
  • Rescheduled and cancelled reservations when needed.

Consultant

Jenny Craig
New York, NY
01.2010 - 01.2014
  • Conducted weekly consultations to ensure clients were on track with their personalized programs
  • Supported center to achieve goals and quotas
  • Invoiced client’s orders and payments and pulled food and non-food products from pantry.

Customer Service Coordinator

Jenny Craig
New York, NY
01.2010 - 01.2010
  • Greeted clients and processed food orders and collected payments
  • Answered phone calls and scheduled weekly appointments
  • Assisted Centre Director with banking and conducted inventory as directed.

Education

High School Diploma -

Continental Academy
Miramar, FL
06-1991

Business Skills Program -

Grace Institute

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Document Control
  • Quality assurance and control
  • Budget Administration
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Training and mentoring
  • Data Archiving
  • Staff evaluations
  • Supply Inventory Management
  • Expense Tracking
  • Customer service-focused
  • Supervisory skills
  • Customer Relationship Management
  • Performance Improvements
  • Employee evaluations
  • Scheduling and Planning
  • Budgeting and financial management
  • Payroll understanding
  • Quality improvements
  • Guest Relations
  • Task Delegation

References

References available upon request.

Timeline

Housekeeping Manager

Baccarat Hotel
01.2021 - Current

Housekeeping Manager

TWA Hotel
01.2020 - 01.2021

Assistant Housekeeping Manager

Park Hyatt
01.2019 - 07.2019

Housekeeping Manager

Hyatt Union Square
01.2015 - 01.2019

Housekeeping Supervisor

Hotel Hugo
01.2015 - 01.2015

Reservation Sales Agent

01.2014 - 01.2015

Consultant

Jenny Craig
01.2010 - 01.2014

Customer Service Coordinator

Jenny Craig
01.2010 - 01.2010

High School Diploma -

Continental Academy

Business Skills Program -

Grace Institute

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Tasha Esperson