Jason Clifford
Sanford,NC
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Director of Operations
Lonerider Brewery
Raleigh, NC
03.2018 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
General Manager
Milk Bar
Raleigh, NC
02.2015 - 03.2022
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified trends in customer marketplaces to develop valuable solutions.
Bar Manager/Assistant General Manager
Mura
Raleigh, NC
06.2007 - 02.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
Education
No Degree - General Studies
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Apex High School
Apex, NC06.2000
Skills
- Management Training
- Administrative Management
- Human Resources Oversight
- Originality and Creativity
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Sales Tracking
- Overseeing Events
Timeline
Director of Operations
Lonerider Brewery
03.2018 - Current
General Manager
Milk Bar
02.2015 - 03.2022
Bar Manager/Assistant General Manager
Mura
06.2007 - 02.2016
No Degree - General Studies
Wake Technical Community College
High School Diploma -
Apex High School
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