Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jason Merritt

Summary

Dedicated individual that offers talents in customer relations, vehicle inspections and diagnostics. Trained in wide range of repair and maintenance actions. Believes teamwork and attention to details are essential to success . I Like new challenges and flex easily with changing daily assignments. A Motivated employee that takes pride in customer satisfaction, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

36
36
years of professional experience
1
1
Certification

Work History

OPT/Cable Lineman/Facility Technician

AT&T
North Charleston, SC
12.2000 - 01.2024
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed OSHA regulations related to safety procedures at job sites.
  • Operated bucket trucks to install or maintain high voltage power lines.
  • Installed and maintained outside plant cable systems, including aerial, underground, and buried cables.
  • Provided technical support for customer service outages, troubleshooting and repair of outside plant systems.
  • Assisted in the preparation of engineering plans for the installation of new communications cabling systems.
  • Communicated with other departments within the organization regarding project progress updates.
  • Participated in team meetings regularly to discuss current tasks and upcoming projects.
  • Responded quickly to emergency situations when called upon by management.
  • Repaired damaged telephone poles as needed using specialized tools such as hand saws or chain saws.
  • Collaborated with other technicians to coordinate the installation of new services or upgrades to existing services.
  • Assisted customers with any questions they may have about their service or billing issues.
  • Maintained accurate records related to projects completed or ongoing activity logs.
  • Responsible for ordering supplies needed for jobs from vendors when required.
  • Ensured that all installations were done according to company policies and procedures.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Installed network interface devices and rearranged inside wiring.
  • Briefed customers on equipment, usage, and product specification.
  • Identified opportunities to improve use and functionality of customers systems and provided recommendations.
  • Communicated with customers to access work areas and explain work.
  • Performed splicing activities on coaxial, fiber optic and copper cables in accordance with industry standards.

Lead Mechanic

Brigham and Associates
Mt. Pleasant, SC
04.1997 - 06.1998
  • Ordered replacement parts as needed from suppliers and vendors.
  • Supervised the work of other mechanics in completion of repair projects.
  • Communicated job status and estimated completion times.
  • Diagnosed mechanical problems and determined necessary repairs using technical manuals and diagnostic equipment.
  • Provided technical advice and assistance to customers concerning their automotive needs.
  • Inspected completed repairs to ensure conformance with standards and specifications.
  • Mentored and coached team to motivate, educate and enhance performance.
  • Developed cost estimates for vehicle repair services based on labor times and material costs.
  • Worked closely with other departments to promote team collaboration.
  • Inspected completed work and monitored compliance with regulations and standards.
  • Reviewed customer complaints regarding service performed by subordinates; took corrective action when necessary.
  • Maintained records of all repairs made for future reference.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Reviewed work orders and discussed with supervisors.
  • Conducted test drives before and after repair services.
  • Estimated costs of vehicle repair.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.

Aircraft Loadmaster

USAF Reserves
Charleston, SC
08.1991 - 05.1998
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
  • Completed pre-flight and post-flight for aircraft and aircraft systems.
  • Demonstrated use of emergency equipment, including oxygen masks to educate and inform passengers.
  • Computed and completed aircraft weight and balance documentation using manual or electronic methods.
  • Ensured all passengers had their seatbelts fastened prior to take off and landing as per FAA rules.
  • Supervised ground personnel during loading operations to ensure safe operation.
  • Communicated regularly with pilots during flights to monitor fuel levels, load distribution, weather conditions.
  • Coordinated loading and unloading of passengers, freight, baggage, mail and hazardous materials onto and from the aircraft.
  • Responded to emergency situations quickly and appropriately according to established protocol.
  • Followed strict guidelines regarding hazardous material handling procedures while loading and unloading cargo.
  • Assisted passengers with boarding and debarking aircraft safely and efficiently.
  • Provided assistance in the event of an evacuation or other emergency situation onboard the aircraft.
  • Maintained accurate records related to passenger counts, cargo loads, fuel consumption.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.

Automotive/Marine Service Technician

Johnny's Automotive and Marine
North Charleston, SC
03.1994 - 03.1997
  • Inspected wood and fiberglass boat bodies for collision damage, fatigue and moisture and repaired or replaced affected assemblies or components.
  • Estimated project time and cost and presented detailed proposals for acceptance before beginning work.
  • Diagnosed mechanical problems using computerized diagnostic tools and technical manuals.
  • Serviced recreational and small commercial craft mechanical equipment, body, electrical and navigational systems. Monitored fluid levels in cooling systems and refilled or replaced fluids as needed.
  • Maintained up-to-date records of all maintenance activities performed on each vessel.
  • Taught customers best practices on basic and advanced marine maintenance and repair with focus on prevention, safety and protection of investment.
  • Replaced worn out engine parts such as pistons, gaskets, spark plugs and filters.
  • Performed troubleshooting and diagnostics, repairing issues with electrical, charging and steering systems.
  • Repaired or replaced defective parts such as pumps, motors, valves and hydraulic cylinders.
  • Communicated effectively with customers regarding progress of work being done on their vessels.
  • Provided customer service by answering questions about repair procedures and costs.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Inspected vehicle engines and other components to identify potential issues.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Attended technical training courses when available to increase knowledge base.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Kept detailed records of repairs, labor involved and parts used.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Communicated effectively with customers about repair progress and costs involved.

Head Mechanic Assistant

Gowder's Automotive and Marine
Ridgeville, SC
04.1988 - 06.1991
  • Assisted automotive technicians with repair and maintenance of vehicles by retrieving tools and parts.
  • Monitored inventory levels of supplies needed for automotive services such as oil filters, brake pads.
  • Prepared detailed reports on daily activities for review by management team.
  • Participated in ongoing training sessions to stay informed about new technologies used in the automotive industry.
  • Inspected completed repairs to ensure that they met quality standards before returning them to customers.
  • Performed basic vehicle inspections, including tire pressure checks, fluid levels and other safety related items.
  • Provided customer service support in the form of answering phone calls, scheduling appointments and taking payments.
  • Processed paperwork associated with repairs such as invoices, warranties and estimates.
  • Communicated with customers to discuss service needs, schedule appointments, answer questions and provide advice on vehicle care.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Kept detailed records of repairs, labor involved and parts used.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Removed dents with hammers, suction and skilled use of dolly blocks.
  • Completed auto body repairs with high customer satisfaction rate.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.

Education

Associate of Science - Automotive Technology

Trident Technical College
Charleston, SC
06-1998

Skills

  • Engine Repair
  • Electrical Systems
  • Vendor Relations
  • Suspension Systems
  • Vehicle Inspections
  • Service Scheduling
  • Brake Systems
  • Maintaining Records
  • Customer Relations
  • HVAC Systems
  • Supply Ordering
  • Preventive Maintenance Procedures
  • Troubleshooting and Diagnostics
  • Parts Management
  • Ticket Writing

Certification

Current Class A CDL drivers license since 2011

References

References available upon request.

Timeline

OPT/Cable Lineman/Facility Technician

AT&T
12.2000 - 01.2024

Lead Mechanic

Brigham and Associates
04.1997 - 06.1998

Automotive/Marine Service Technician

Johnny's Automotive and Marine
03.1994 - 03.1997

Aircraft Loadmaster

USAF Reserves
08.1991 - 05.1998

Head Mechanic Assistant

Gowder's Automotive and Marine
04.1988 - 06.1991

Associate of Science - Automotive Technology

Trident Technical College

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Jason Merritt