Analytical Product Manager with experience in cybersecurity. Quality leader with strong communication and presentation skills. Expert in API design, data analysis, roadmap planning, and implementation of enterprise applications and services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Product Manager, Built-with Security
Dell Technologies
Atlanta, GA
11.2021 - 02.2024
Received the Game Changer award for the successful launch of SCV on Cloud, a first to market supply chain solution that allows customers to digitally verify the authenticity of device components, crushing first-year sales projections and revenue targets
Portfolio manager of the SafeBIOS commercial PC security software suite
Achieved 6X growth in active, unique endpoints utilizing the Dell Trusted Device security software daily.
Senior Product Manager
Dell Secureworks
Atlanta, GA
08.2017 - 11.2021
Product leader for the launch of a risk scoring solution that helps customers reduce their overall risk by prioritizing high severity vulnerabilities, allowing them to focus their patching efforts on assets with the most business impact
Conducted client interviews, beta participant demonstrations, and produced customer feedback surveys, to shape and refine the overall product vision
Led the redesign and app rewrite of the Secureworks Mobile, upgrading to the new Ionic framework and Angular platform
Agile lead of the Assets, Reporting, & Mobile product squads
Decompose high-level vision and business use cases into functional requirements, manage and prioritize product backlogs, and oversee development through implementation and maintenance.
Product Manager
IgnitionOne
Atlanta, GA
07.2016 - 05.2017
Product lead for integrating the Datorama analytics platform within iOne
Oversee the project of migrating high-value display marketing accounts, recently acquired from Rubicon
Increased velocity 130% sprint over sprint as product owner of the search team
Delivered Google RMF (required minimum functionality) project ahead of schedule, saving the company over $20k per month in fees.
Product Development Manager
LASSO
Atlanta, GA
08.2015 - 07.2016
Oversaw the end-to-end Agile SDLC for all web and mobile software development
Successfully transitioned the off-shore development team to a new vendor
Leading role in defining all product strategy and development
Managed all local and off-shore development, QA, and BA resources.
Product Manager
The Home Depot
Atlanta, GA
10.2012 - 08.2015
Conceptualized, designed, and managed the software development methodology change from Waterfall to Agile, reducing the total time to production by 20 months
Instrumental in the successful implementation of My Custom Designs, an application to design and order custom doors and windows, a specialty product segment that generates $1.1 billion a year in annual revenue
Analyze raw sales data to provide actionable recommendations to increase sales margins
Led the automation initiative to consolidate and analyze the results of over 100M QA test cases
Designed Microstrategy executive dashboards with real-time access to sales, return trends, and open pipeline metrics.
Business Process Analyst
E*TRADE from Morgan Stanley
Alpharetta, GA
04.2010 - 10.2012
BPM design lead of a regulatory process re-engineering initiative that improved securities operations efficiency 90% by automating the issuance, review, and systematic resolution of all margin calls
Analyzed, identified, and authored functional requirements to enhance the CRM workflow engine
Product owner, overseeing development resources, QA test case design and review, issue tracking and resolution, end user training, and business communications for BPM change management.
Manager, Relationship Management
E*TRADE from Morgan Stanley
Alpharetta, GA
04.2006 - 04.2010
Branch manager of active trader sales team, overseeing compliance, operations, and training of six direct reports
Increased managed account assets of select, high-value clients by $20M YOY
2009 recipient of the distinguished, E
Trade Chairman's Award
Led multiple customer service teams during launch of the largest call center operation in Manila, Philippines
Monitored QA scorecards to ensure service levels remained consistent with domestic operations
Continuously aligned staffing requirements and skill sets with projected call volume
Crafted and instructed workshops to educate representatives on how culture and laws influence Americans' decisions on banking, investing, and retirement planning.
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services