Jason Ragle
Clute,TX
Summary
Seasoned Field Service Technician with 25 years of experience in design, installation, maintenance, and service of a wide range of AV systems to include control systems, video conferencing, voice/data, and access controls. Offering expertise in servicing and programming a variety of AV systems with unmatched troubleshooting skills. Proven customer relation skills through many years of one-on-one customer interaction. Design and fabrication of custom equipment from concept to completion. Excellent problem solver.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Commissioning Specialist
AVI-SPL
02.2024 - Current
- Testing and fine tuning of all the Audio Visual equipment in the system to ensure it is working properly and as intended.
- Modify programming as needed
- Prepared reports and communicated commissioning activities to stakeholders.
- Managed safety, process and documentation, installation quality, proprietary software and products.
- Developed training and processes for new equipment.
- Diagnosing known and found Audio Visual problems and formulating solutions
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Field Service Technician
AVI-SPL/Whitlock
10.2012 - 02.2024
- Network configuration/troubleshooting
- Crestron programming
- Programming DSP’s (Biamp, QSC, BSS, Clear One)
- Interpreted equipment diagrams and CAD drawings to fully understand AV systems in need of service.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Advanced Micro Devices
01.2005 - 01.2012
- Successfully troubleshoot circuits and solve problems using O-scopes, Logic Analyzers, DMM’s and software
- Rework skills include surface mount or fine pitch soldering
- Solve computer issues, virus repair, imaging drives, installing OS
- Troubleshooting hardware and software issues
- Design and fabrication of custom equipment
- Technical writing, I’ve written numerous SOP’s and “how to’s”
- My documents have been examined and used to develop new groups and new testing in Texas, Colorado, New York, Canada, and Shanghai China
- Ran trials and evaluations on new equipment and software to debug issues and customize tools to fit needs of the company world wide.
Project Manager
Ace Audio Communications
01.2003 - 01.2004
- Manage installation of Pro Audio/Video and communication systems
- Service and tuning of above mentioned systems
- Train customers on installed systems
Lead Installer
APT Communications
01.2002 - 01.2003
- Install and program intercom systems with integrated clock systems
- Install and service P.A. Systems
- Installation and programming of video distribution systems
- Train end user on installed systems
Home Theater Innovations, Installation
01.2001 - 01.2002
- Prewire and retrofit homes with audio/video, network, telephone, intercom, cable and satellite systems
- Troubleshoot and repair of above mentioned systems
- Train customer on systems
- Site surveys
Lead
Austin Dataline Services
01.2000 - 01.2001
- Prewire buildings for voice, data, and fiber
- Build and terminate IDF, MDF closets
- Troubleshoot, service, and repair phone and network systems
- Reading and deciphering of blueprints
Intellisys Group
01.1999 - 01.2000
- Audio/Video, and control systems installation
- Soldering (variety of audio, video, and computer connections)
- Reading blueprints and schematics
- Rack wiring and component hookup
- Integration of computer and control systems with A/V system
- Testing and troubleshooting of systems
Lead
Xeno Sound
01.1996 - 01.1999
- Same as above plus:
- Planning and overseeing jobs
- Perform service calls (troubleshoot and correct problem)
- Equalize systems using a Real Time Analyzer
- Rigging speaker enclosures
Education
Crestron P201 Programming - Intermediate System Programming
Crestron Technical Institute
Online/In Person08.2023
Crestron P101 Programming - SIMPL Windows Programming
Crestron Technical Institute
Online/In Person01.2019
High Speed Digital Design course -
.
2010
Associates Degree - Computer and Electronics Engineering Technology
ITT-Tech
Austin, TX03.2005
AMX - Installation Support Course -
.
1999
AMX - Axcess Programming Course -
.
1999
Skills
- Customer service management
- Testing and calibration
- Mechanical troubleshooting
- Solution development
- Diagnostics and troubleshooting
- Customer Relations
- Cisco proficiency
- Video Wall proficient (various manufacturers)
- Multitasking Abilities
- Excellent problem-solving skills
Certification
- OSHA 30
- TWIC card holder
- Dante Level 2 Certified
- Crestron DMC-E-4k
- Crestron Flex
- Crestron Fusion
- Crestron Network Solutions - Design
- AV Framework
- Crestron NVX
- Q-SYS
- Shure (multiple)
- Biamp (multiple)
- Clear One
- SAVI Controls
Timeline
Commissioning Specialist
AVI-SPL
02.2024 - Current
Field Service Technician
AVI-SPL/Whitlock
10.2012 - 02.2024
Advanced Micro Devices
01.2005 - 01.2012
Project Manager
Ace Audio Communications
01.2003 - 01.2004
Lead Installer
APT Communications
01.2002 - 01.2003
Home Theater Innovations, Installation
01.2001 - 01.2002
Lead
Austin Dataline Services
01.2000 - 01.2001
Intellisys Group
01.1999 - 01.2000
Lead
Xeno Sound
01.1996 - 01.1999
Crestron P201 Programming - Intermediate System Programming
Crestron Technical Institute
Crestron P101 Programming - SIMPL Windows Programming
Crestron Technical Institute
High Speed Digital Design course -
.
Associates Degree - Computer and Electronics Engineering Technology
ITT-Tech
AMX - Installation Support Course -
.
AMX - Axcess Programming Course -
.