Jason W. Rudd
Fort Worth
Summary
Resolution professional with solid foundation in conflict management and solution implementation. Proven ability to manage and resolve complex disputes, ensuring smooth operations and client satisfaction. Known for collaborative approach and adaptability in dynamic environments, leveraging keen problem-solving and communication skills
Overview
28
28
years of professional experience
Work History
Resolution Specialist
Toyota Financial Services
07.2021 - Current
- Providing Support for all lines of business in the IRS Space. Responsibilities included monitor and responding to emails sent to the IRS inbox. Handling request for account unwinds (Payoff Reversal) Billing and terming lease accounts. Working accounts that went NSF to achieve getting replacement funds from the customer or dealer. Manually working accounts that were termed in error. Assigning employee Fleet Fin/ Nom.10 accounts.
Resolution responsibilities include assisting agents and to solve problems on accounts.
Promotions Coordinator/Project Manager
Service Broadcasting Corp.
08.2002 - 07.2021
- Service Broadcasting - KKDA FM (K104) & KRNB FM (105.7), Grand Prairie, Texas Managed all aspects of daily market operations including managing & coordinating promotional events, establishing successful relationships with venues, creating on-air copy for live read and promotional recaps, developing strategies to achieve client goals, inventory control, promotional merchandise distribution (including monetary prizes), and managing budgets for yearly signature events.
- Managed corporate launch events & execution at the local level.
- Hired, trained and supervised street team members (total of 25) daily.
- Supervised promotion and marketing teams.
- Oversaw marketing for product launches and coordinated public relations, direct mail pieces, sales training and e-mail campaigns.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Led meetings with internal team members, consultants and contractors.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Development Operations Duty Manager
Microsoft
03.2016 - 05.2018
- Managing a team of engineers to make sure cases for support goes to the correct team to engage on trouble shooting.
- Handling Schedules and assigning cases to engineers.
- Ensured all engineers adhered to the correct procedures as laid down in the operating guidelines.
- Handled global communications between internal Microsoft groups, MIcrosoft Premier Engineers, Microsoft Management teams, and their Corporate Customers.
Fraud Project Analyst
07.2015 - 03.2016
- Bank of America- taking inbound calls related to fraud on Bank of America credit cards.
- Making outbound detection calls for credit cards with potential fraud.
- Distributing Queues to fraud agents according to service levels and job functions.
Online Support Supervisor/Fraud Analyst
Delta Airlines
11.2011 - 07.2015
- Managed a team who provided technical support issues with customers for online airline ticket bookings.
- Coached and provided peer leadership skills to the team as well as handling escalated calls..
- Analyze tickets purchased by fraudulent credit cards.
Real Estate Operations, Citi -Financial Mortgage
05.2001 - 08.2002
- Tracked foreclosed properties in the State of Ohio to be sold; Recognition given for outstanding quality, schedule adherence and attendance; Numerous customer commendations for excellence in customer service and problem solving; Facilitated and coordinated 60 day homeowner redemption process with banks; Oversaw and processed foreclosure for a speedy return to market; Created reports and updated pivot tables in Excel spreadsheets; Built databases in Microsoft Access to maintain accounting reports for department; Consistently and effectively communicate with Citi-Financial management on progress and status of job responsibilities and special projects assigned.
Client Services /Quality Assurance Supervisor
Providian Financial
01.1998 - 04.2002
- Updated customer payment information using 10-key; Responsible for ensuring accuracy of customer payments and daily department accounting; Lead special projects for resolve of class-action suits; Ensured team member accuracy as a member of Quality Control team; In charge of recording daily work data using Microsoft Access and Excel spreadsheets; Acting supervisor as needed in the quality assurance department.
Education
High School Diploma -
Desoto High School& Isteam3d
05.1998
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
Education and Training
other
Timeline
Resolution Specialist
Toyota Financial Services
07.2021 - Current
Development Operations Duty Manager
Microsoft
03.2016 - 05.2018
Fraud Project Analyst
07.2015 - 03.2016
Online Support Supervisor/Fraud Analyst
Delta Airlines
11.2011 - 07.2015
Promotions Coordinator/Project Manager
Service Broadcasting Corp.
08.2002 - 07.2021
Real Estate Operations, Citi -Financial Mortgage
05.2001 - 08.2002
Client Services /Quality Assurance Supervisor
Providian Financial
01.1998 - 04.2002
High School Diploma -
Desoto High School& Isteam3d
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