Jason W. Pridgen
Upper Marlboro,MD
Summary
To obtain a position where my experience and background will render ongoing opportunities and advancement toward a rewarding and fulfilling career. Qualifications Summary A hardworking, self-motivated, focused and dedicated operations professional with expertise in project management, counseling, career development, training and coordinating scheduling. Recognized as a high-energy leader with a reputation for integrity and quality, focused and achieving results. Possesses knowledge, strength and judgment to be an integral part of a team. A technically oriented team player who consistently performs above expectations and produces quality results.
Overview
21
21
years of professional experience
Work History
Operations Manager
WMATA
05.2021 - Current
- Oversees the Rail Operations Control Center (ROCC) and is responsible for determining incident levels, leading incident responses, bridging gaps between separate control center and rail operations functions, ensuring proper flow of information, coordinating resources across departments, and making decisions in accordance with policy and procedures, to prioritize safety and mitigate risk
- Categorizes incidents on the rail by severity and impact, determining the response actions and communications of each function of the ROCC
- Acts as a strategic partner to ROCC senior leadership
- Connects the different functions on the ROCC floor by verbally facilitating a quick flow of information between the Assistant Operations Managers, Maintenance Managers, and Information Managers
- Synchronizes the efforts of these individuals and ensures they receive sufficient information about developments on the rail with ample time to direct their frontline staff
- Assists in developing, implementing, and modifying rail operating procedures and techniques (as necessary) to ensure that operations are conducted efficiently, safely, and in alignment with accepted transit practices and guidelines
- Conducts independent investigations, researches, studies and analyzes draft reports or recommendations on specific organizational issues
- Directs and supervises subordinate staff to include recommending applicant selection, disciplinary action, resolutions of grievances, assigning duties, directing work, approving leave requests and time sheets, and ensuring appropriate staff training is provided
- Communicates and interfaces with various departments within WMATA, such as but not limited to Operations, Engineering, and other relevant departments on issues identified through Safety and Security Certification reports, analysis, relevant literature, best practices, and senior management’s recommendations.
- Coordinates and monitors confidential and other sensitive administrative matters
- Provides and coordinates safety staff training, works with employees to correct deficiencies, and implements discipline procedures.
- Directs and supervises subordinate staff to include recommending applicant selection, disciplinary action, resolutions of grievances, assigning duties, directing work, approving leave requests and time sheets, and ensuring appropriate staff training is provided. Coordinates and monitors confidential and other sensitive administrative matters. Provides and coordinates safety staff training, works with employees to correct deficiencies, and implements discipline procedures.
Safety Investigator
WMATA
02.2020 - 05.2021
- Oversees comprehensive investigations to determine the root cause of accidents/incidents and contributing factors
- Make recommendations for corrective actions required to eliminate or significantly reduce the potential for reoccurrence providing significant influence to the company’s overall performance in the areas of rail safety and associated structures for the rail system
- Prepares detailed preliminary and final incident/accident reports for distribution to the Government oversight commission
- Develops and institutes procedures governing accident investigation with follow-up, data analysis, prevention programs, procedures, and verification of implementation
- Directs implementation of strategies to effectively resolve Safety issues negatively affecting all areas within scope of responsibility
- Coordinates the oversight of the Authority’s compliance with the standards and regulations of the following agencies; Washington Metrorail Safety Commission (WMSC), Federal Transit Administration (FTA); and the regulatory agencies of the District of Columbia, Virginia, Maryland and local jurisdictions
- Reviews the work of assigned staff responsible for performing training and a variety of administrative tasks, technical monitoring, inspecting, data entry, data analysis, coordination, document preparation, and document management in support of WMATA’s Safety Management System (SMS)
- Manages various Safety and Security Certification training, education, and communications with staff, including contributing to corporate safety information and delivering presentations to the WMSC.
ROCC Assistant Superintendent
WMATA
11.2016 - 02.2020
- Assists Superintendents in overseeing, directing and controlling the daily activities of train and yard operators, terminal and road supervisors and station managers for rail operation
- Notifies and directs the resources required for optimal service for rail customers
- Identifies and resolves service issues to meet established schedule requirements and implements contingency plans to minimize service disruptions
- Responsible for major incident investigations working in coordination with Safety, Car Maintenance and Engineering personnel
- In charge of the weekly Central Control Supervisor schedule as well as implementing a structured account of overtime request forms to be distributed to the Chief Operating Officer of Washington Metropolitan Area Transit Authority
- Perform monthly audits of Central Control Supervisors to ensure all Washington Metro Area Transit Authority rules and regulations are adhered to for quality assurance; greatly attributing to the overall improvement of the safety and security of the Rail Operations Control Center in collaboration with the Federal Transit Administration’s corrective action plan.
Central Control Supervisor
WMATA
06.2014 - 11.2016
- Supervises the arrival and departure of trains at stations, terminals, and rail yards to maintain proper headway utilizing the Advanced Information Management (AIM) system
- Monitors various ATC systems and devices related to rail transportation operations
- Meticulously coordinates with Rail Supervisors, road mechanics, station managers, interlocking operators and terminal supervisors on problems associated with equipment, customers and maintenance personnel working on various wayside equipment and devices through incoming radio communications
- Ensure the safety of maintenance crews on the roadway during emergency incidents and secure customers safe and efficient commutes on the mainline
- Prepare reports of any train service delays occurring in the area of responsibility.
Operations Specialist
United States Navy
08.2011 - 09.2012
- Served as command assistant combined federal campaign coordinator
- Functioned as member of command’s training and assessment department during five advance phase training exercises (APTEX)
- Supervised rotational crews during compressed theater training exercises, ensuring crew availability for operational tasking by US fleet forces command
- Drafted and transmitted numerous operational messages while performing duties as duty information technician
Assistant Duty Officer
United States Navy
06.2009 - 08.2011
- Provided mission capable forces, supported development and integration of multinational capabilities to meet present and future operational needs of joint forces
- Held responsibility to commander U.S
- Joint forces command for receiving, decoding, encoding, and transmitting emergency action messages which disseminate nuclear decision and control orders and direct force preparation
- Responsible for timely encoding and decoding hundreds of emergency action messages, displaying exceptional recognition of bogus messages during day and night operations with zero discrepancies.
Air Intercept Controller
United States Navy, USS Harry S Truman
04.2007 - 06.2009
- Served as Air Traffic Controller for helicopters and fixed-wing supersonic jet aircraft
- Leveraged thorough knowledge of doctrine and procedures applicable to Combat Information Center (CIC) operations contained in U
- S
- Navy instructions, Allied and/or U.S
- Navy publications and procedures necessary for radar navigation contained in naval oceanographic office publications
- Operated common marine electronic navigation instruments, including radar systems
- Flawlessly conducted hundreds of tactical mishap-free intercepts
- Led completion of numerous maintenance checks, ensuring completion of all required maintenance with zero rework, ensuring all equipment up and ready.
USS Wasp, Tactical Information Coordinator
United States Navy
03.2002 - 04.2007
- Supervised Identification Friend or Foe (IFF) operator
- Functioned as plotter, radio-telephone and command and control sound-powered telephone talker
- Maintained Command Information Center (CIC) displays of strategic and tactical information
- Operated surveillance and altitude radars and associated equipment
- Provided command technical information and assistance related to anti-surface warfare, anti-air warfare, anti-submarine warfare, amphibious warfare, mine warfare, naval gunfire support, search and rescue operations, and other matters pertaining to operations specialist's area
- Diligently ensured near-constant conductivity is sustained as tactical information coordinator, projecting tactical picture to commander second fleet in support of Global War on Terrorism
- Flawlessly conducted hundreds of tactical intercepts, ensuring 100% completion of critical fleet exercises
- Hand-selected to provide daily operations brief to chain of command, providing information on safe navigation and hot areas, ensuring avoidance during organizational events
- Flawlessly maintained accountability for over 1000 publications, ensuring all were up-to-date with the latest changes and amendments to ensure accurate tactical decisions.
Education
A.A - Liberal Arts
SAINT LEO UNIVERSITY
2010
Skills
- Systems Implementations
- High-Pressure Environments
- Certifications
- Operations
- Microsoft Office
- Management
- Strategic Partnership
- Staff Management
- Safety and Safety Management System
- Rail Operation Control Center Experience
Accomplishments
Currently a representative of Washington Metropolitan Area Transit Authority High Potential Leadership Program (HiPO).
A 7-month program, offered each year from January through July.
It encompasses a mix of in-person thought-provoking courses, mentoring, executive coaching, facilitated discussions, readings, eLearning, video, activities, networking opportunities with senior leaders, peer learning groups with engaging content, and a Capstone project presentation to the Executive Management Team.
Additional Information
- Security Clearance , Top Secret/SCI
Timeline
Operations Manager
WMATA
05.2021 - Current
Safety Investigator
WMATA
02.2020 - 05.2021
ROCC Assistant Superintendent
WMATA
11.2016 - 02.2020
Central Control Supervisor
WMATA
06.2014 - 11.2016
Operations Specialist
United States Navy
08.2011 - 09.2012
Assistant Duty Officer
United States Navy
06.2009 - 08.2011
Air Intercept Controller
United States Navy, USS Harry S Truman
04.2007 - 06.2009
USS Wasp, Tactical Information Coordinator
United States Navy
03.2002 - 04.2007
A.A - Liberal Arts
SAINT LEO UNIVERSITY
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