Jason Washington
Zephyrhills,FL
Summary
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Savvy expert experienced in troubleshooting hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Retail Sales Consultant
AT&T
02.2016 - 01.2022
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Determined solutions for clients promptly and professionally.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Sales Consultant
AT&T
01.2009 - 02.2016
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Determined solutions for clients promptly and professionally.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Home Theater Sales Lead
Best Buy
07.2007 - 12.2008
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Supported back-end team in keeping computer technology organized and locating desired items for customers.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Trained store associates on computer products, technology and service offerings.
Education
Associate of Business Administration A.B. - Business Administration
Grand Rapids Community College
Grand Rapids, MIAssociate Business A.B - Marketing
Grand Rapids Community College
Grand Rapids, MISkills
- Hardware and Software Optimization
- Troubleshooting Network Issues
- Analytical and Methodical
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Leadership
- Goal-Driven
- Product and Service Sales
- Product Recommendations
- Computer Technology
- Software and Hardware Implementation
Timeline
Retail Sales Consultant
AT&T
02.2016 - 01.2022
Retail Sales Consultant
AT&T
01.2009 - 02.2016
Home Theater Sales Lead
Best Buy
07.2007 - 12.2008
Associate of Business Administration A.B. - Business Administration
Grand Rapids Community College
Associate Business A.B - Marketing
Grand Rapids Community College