JASONYA AMOS
BELLE GLADE
Summary
Extraordinary Customer Care professional with over 21 years of experience in diverse roles, including leadership, security, and environmental services. Demonstrates a strong ability to foster collaborative environments, optimize resource allocation, and enhance customer satisfaction through innovative solutions. Eager to leverage skills in customer service, team leadership, and operational efficiency to drive success in a dynamic, fast-paced setting.
Overview
21
21
years of professional experience
Work History
PHARMACY TECHNICIAN CUSTOMER SERVICE
Walgreens
01.2025 - 07.2025
- Assisted customers with prescription orders, enhancing satisfaction and efficiency.
- Managed inventory, reducing medication shortages and ensuring timely availability.
- Collaborated with pharmacists to streamline workflow, improving service delivery.
- Resolved customer inquiries, boosting loyalty through effective communication.
- Utilized technical skills to maintain accurate records, supporting operational accuracy.
- Provided exceptional customer service, fostering a welcoming environment that enhanced patient experiences and loyalty.
- Assisted in medication preparation and dispensing, ensuring accuracy and compliance, contributing to improved patient safety.
- Executed prescription verification processes, identifying discrepancies and resolving issues to uphold service quality and efficiency.
- Coordinated with pharmacists and healthcare providers to streamline patient care, enhancing communication and service delivery.
- Executed prescription verification processes, identifying discrepancies and enhancing service quality and patient safety.
SHIFT LEADER
Walgreens
10.2021 - 01.2025
- Oversee store upkeep and security, ensuring efficient operations and safety.
- Manage cash handling and inventory, optimizing resource allocation.
- Lead team to enhance store performance, fostering a collaborative environment.
- Coordinate shipments, improving inventory accuracy and availability.
- Fostered a collaborative environment by mentoring new team members, enhancing their performance and boosting overall team morale.
- Streamlined inventory management processes, leading to noticeable reductions in stock discrepancies and improved order accuracy.
- Monitored security systems and financial transactions, mitigating risks and ensuring compliance with company policies.
- Implemented a new shipment tracking system, significantly improving delivery timelines and customer satisfaction.
- Maintained high standards of store cleanliness and organization, contributing to a welcoming shopping environment and increased customer retention.
GATEHOUSE SECURITY
Allied Universal
06.2021 - 01.2022
- Checked IDs for entry, enhancing community safety and trust.
- Collaborated with law enforcement, improving neighborhood security.
- Monitored reports, identifying patterns to enhance safety protocols.
- Maintained logs, ensuring compliance and operational efficiency.
ENVIRONMENTAL SERVICES ASSOCIATE
Palms West Hospital
08.2019 - 05.2020
- Ensured patient rooms were clean, reducing infection risks and improving safety.
- Facilitated efficient discharges, enhancing patient flow and satisfaction.
- Welcomed new patients, creating a comforting environment for their care journey.
SECURITY OFFICER
S.A.F.E Management
12.2019 - 03.2020
- Verified credentials and tickets, enhancing event security and visitor flow.
- Provided vigilant security oversight, ensuring a safe environment which led to enhanced visitor confidence and satisfaction.
- Executed thorough baggage scans and pat searches, significantly reducing security incidents and maintaining a secure venue.
- Monitored foot traffic patterns to optimize entry and exit strategies, resulting in smoother operations and improved safety protocols.
MASTER CONTROL OPERATOR/ SECURITY
Sequel Youth & Family Services
03.2018 - 06.2019
- Ensured camera accuracy and compliance, enhancing security measures significantly.
- Recorded and logged movements and incidents, improving incident response efficiency.
- Facilitated clear radio communication, promoting a safer environment for staff and youth.
- Monitored camera systems to ensure compliance, enhancing overall security measures and reducing incident response times.
- Developed a streamlined logging system for incidents, improving data accuracy and facilitating quicker access for investigations.
- Coordinated communication between staff via radios, promoting a safer environment and fostering teamwork during crisis situations.
- Trained new staff on security protocols, instilling a culture of safety and preparedness within the team.
- Assessed movement logs to identify patterns, leading to targeted security enhancements and measurable improvements in youth supervision.
JANITOR
Gulfstream Goodwill Industries
07.2014 - 03.2018
- Maintained facility cleanliness ensuring a safe environment.
- Enhanced sanitation standards across all areas.
- Implemented effective cleaning protocols.
- Identified and resolved sanitation issues promptly.
- Contributed to a healthier workspace for all employees.
- Implemented a systematic cleaning schedule, ensuring a consistently sanitary environment and reducing health-related incidents.
- Conducted thorough inspections of facilities, promptly addressing maintenance issues to uphold safety standards and operational efficiency.
PACKER
YCO Labor Corporation
06.2012 - 06.2014
- Efficiently packed corn, optimizing space and ensuring safe transport in wooden boxes.
- Streamlined packing processes to enhance efficiency, achieving faster turnaround times and improved order accuracy.
- Coordinated with team members to ensure optimal workflow, fostering a supportive environment that reduced packing errors.
TEACHER'S ASSISTANT
Little Hands Learning Center
07.2009 - 01.2012
- Assisted in lesson planning and classroom activities, enhancing student engagement and learning.
- Provided personalized support to students, fostering a positive learning environment and enhancing student engagement.
- Assisted in lesson planning, contributing to a curriculum that improved student comprehension and retention of educational material.
- Collaborated with educators to implement diverse teaching strategies, resulting in measurable improvements in student performance.
CASHIER
K-Mart
03.2007 - 09.2007
- Handled cash transactions, ensured accuracy in processing payments, and maintained customer trust.
- Processed transactions swiftly, enhancing customer experience and reducing wait times during peak hours.
- Monitored cash flow and inventory levels, implementing effective controls that led to noticeable reductions in discrepancies.
- Engaged customers with product recommendations, driving upsell opportunities and contributing to overall sales growth.
CUSTOMER SERVICE ASSOCIATE
JC Penny
02.2004 - 04.2005
- Resolved customer inquiries, enhancing satisfaction and retention.
- Managed complaints, improving service efficiency and customer loyalty.
- Utilized effective communication to address and solve customer issues.
- Fostered positive customer interactions, enhancing satisfaction and ensuring a welcoming shopping environment.
- Resolved customer inquiries efficiently, leading to noticeable improvements in service response times.
- Analyzed customer feedback to identify service gaps, implementing solutions that significantly reduced complaint rates.
- Coordinated with team members to streamline processes, improving overall operational efficiency and customer experience.
Education
2044 - Personal Lines P&C Insurance Agent
Florida Department of Financial Services
11.2025
High School Diploma -
Glades Central Community High School
Belle Glade, FL05.2004
Skills
- Achieved high levels of customer satisfaction through effective communication and problem-solving skills Improved operational efficiency by implementing best practices in data entry and telecommunication Enhanced team performance by promoting a culture of continuous learning and development
Timeline
PHARMACY TECHNICIAN CUSTOMER SERVICE
Walgreens
01.2025 - 07.2025
SHIFT LEADER
Walgreens
10.2021 - 01.2025
GATEHOUSE SECURITY
Allied Universal
06.2021 - 01.2022
SECURITY OFFICER
S.A.F.E Management
12.2019 - 03.2020
ENVIRONMENTAL SERVICES ASSOCIATE
Palms West Hospital
08.2019 - 05.2020
MASTER CONTROL OPERATOR/ SECURITY
Sequel Youth & Family Services
03.2018 - 06.2019
JANITOR
Gulfstream Goodwill Industries
07.2014 - 03.2018
PACKER
YCO Labor Corporation
06.2012 - 06.2014
TEACHER'S ASSISTANT
Little Hands Learning Center
07.2009 - 01.2012
CASHIER
K-Mart
03.2007 - 09.2007
CUSTOMER SERVICE ASSOCIATE
JC Penny
02.2004 - 04.2005
2044 - Personal Lines P&C Insurance Agent
Florida Department of Financial Services
High School Diploma -
Glades Central Community High School