Jaspal Hira

• Managed and maintained accurate medical records, ensuring compliance with confidentiality standards.

• Organized and filed patient documents for efficient retrieval and record-keeping.

• Operated front desk duties, including greeting patients, managing inquiries, and handling phone calls.

• Scheduled patient appointments, coordinating with medical staff to optimize clinic workflow.

• Provided individual counseling and crisis intervention to support patients’ mental and emotional well-being.

• Developed, implemented, and documented personalized treatment plans based on patient assessments.

• Monitored and recorded patient progress, adjusting care strategies as needed.

• Facilitated and guided group therapy sessions to foster a supportive environment for patient recovery.

• Answered phone calls and engaged with leads and potential members through multiple communication channels.

• Greeted customers warmly, fostering a welcoming and supportive environment.

• Promoted memberships and fitness programs through consistent client communication.

• Maintained a clean, safe, and well-functioning fitness facility to ensure a positive member experience.