Jasper Edwards
740 Rabbit Rd. Wimberley,TX
Summary
Adept at multitasking and organization, I excelled in customer service at H-E-B, enhancing store satisfaction by implementing efficient food safety practices. My experience in baking scratch breads and other baked goods, combined with a proactive approach to stock rotation, significantly contributed to the bakery's success, fostering a positive and efficient work environment.
I developed strong problem-solving and time-management skills in a high-volume, fast-paced bakery setting. Skilled in producing consistently high-quality products and maintaining a clean, organized workspace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bakery Food Service Specialist
H-E-B
04.2024 - Current
- Produced consistently high-quality baked goods for customers that met or exceeded company standards.
- Operated ovens and bakery equipment to prepare products according to recipes and company procedures.
- Cleaned and maintained bakery equipment, including ovens, mixers and the tortilla machine.
- Provided exceptional customer service by addressing inquiries and offering knowledgeable recommendations on products.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained new employees on bakery methods and procedures.
- Maintained strict adherence to food safety guidelines minimizing risks of contamination or spoilage.
- Collaborated with team members to maintain a clean, organized workspace, ensuring compliance with health regulations.
- Reduced waste by implementing proper ingredient storage methods.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Bakery Food Service Representative
H-E-B
03.2023 - 04.2024
- Produced consistently high-quality baked goods for customers.
- Packaged finished products for sale.
- Developed strong familiarity with product attributes and benefits to better communicate them to customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional products during downtime for expected busy periods.
- Cross-trained in other areas of the department to support staff and meet customer needs and demands.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Cross-Functional Representative
H-E-B
11.2020 - 03.2023
- Helped departments in the store achieve their goals by supporting each department for a set amount of time utilizing effective task prioritization and time management skills.
- Worked independently and collaboratively in a team environment.
- Proved an ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a passion to learn and a commitment to continual improvement.
- Enhanced store reputation with excellent customer service and professional demeanor.
Cashier
H-E-B
09.2019 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Assisted customers with returns, refunds and resolving transaction issues.
- Bagged customer purchases while paying mind to industry best practices.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Retrieved grocery carts and baskets from lot and various site locations.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Overnight Stocker
H-E-B
12.2018 - 09.2019
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
- Stocked designated items on shelves, end caps and displays.
- Maintained proper storage of backstock items, keeping backroom areas and risers organized and accessible for future use.
- Removed all boxes and related trash from sales floor, putting cardboard in the baler, plastic in the plastic recycling and trash in the compactor.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and fronting.
- Used pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Homeschooled
Wimberley06-2015
Skills
- Customer service
- Scratch breads
- Multitasking and organization
- Baking
- Food safety and sanitation
- Stock rotation
- Telephone etiquette
- Kitchen safety
- Creative and resourceful
OBJECTIVE
To obtain a lead position in the bakery department working with management and leadership to help the department achieve its goals utilizing my skills, experience, motivation, and willingness to learn.
Certification
- Food Safety Certification
- TABC Alcohol Seller's License
- Forklift & Power Jack Certification
Timeline
Bakery Food Service Specialist
H-E-B
04.2024 - Current
Bakery Food Service Representative
H-E-B
03.2023 - 04.2024
Cross-Functional Representative
H-E-B
11.2020 - 03.2023
Cashier
H-E-B
09.2019 - 11.2020
Overnight Stocker
H-E-B
12.2018 - 09.2019
- Food Safety Certification
- TABC Alcohol Seller's License
- Forklift & Power Jack Certification
High School Diploma -
Homeschooled
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