Jasper Glasgow
Ogden,UT
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
EOS Fitness
Ogden, UT
04.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Drafted professional business documents, spreadsheets, and correspondence.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Managed company calendar and scheduled events.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained a clean and organized reception area to uphold company image.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Updated and maintained office policies and procedures.
- Compiled and prepared reports and documents as requested.
- Greeted visitors warmly and directed them to correct personnel or office.
- Processed and distributed internal and external communications.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Assisted in the management of the company's social media accounts.
- Scheduled and confirmed appointments for clients and staff.
- Coordinated maintenance requests for office equipment and facilities.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled incoming and outgoing mail and packages.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated company events with venues and advised staff of pertinent details.
- Used company badging system to create badges for new employees and visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
Hot Line Cook
Tucanos Brazillian Grill
Farmington, Ut
10.2023 - 01.2024
- Prepared and cooked food items in accordance with recipes and established standards.
- Maintained a clean, sanitary work area in compliance with health and safety regulations.
- Operated kitchen equipment such as grills, ovens, fryers, stoves, slicers, mixers.
- Stocked and replenished ingredients from storage areas to workstations as needed.
- Followed proper plate presentation techniques and quality standards for all dishes served.
- Ensured all food orders were accurate and delivered timely to guests.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food supplies; placed orders when necessary.
- Properly labeled containers of prepared foods for identification purposes.
- Assisted with the training of new cooks or other kitchen staff members when needed.
- Adhered to all sanitation policies and procedures outlined by the restaurant's management team.
- Responded promptly to guest inquiries and complaints regarding food preparation or service issues.
- Planned menus according to budget guidelines set forth by management team.
- Cleaned up work areas at end of shift including washing dishes, utensils and pots and pans.
- Recorded daily production sheets accurately detailing all prepared items during shift.
- Organized coolers and freezers ensuring that food products are properly stored.
- Assisted other departments within the restaurant as needed including bussing tables.
- Verified that prepared foods met required specifications prior to serving them.
- Inspected finished plates before they were sent out to serve customers.
- Restocked kitchen shelves with necessary items throughout shift as needed.
- Performed additional tasks assigned by supervisor or manager on duty.
- Followed proper food handling and sanitation techniques to promote clean and healthy environment.
- Completed and submitted required daily weekly and monthly food service reports.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Operated point-of-sale computerized screen properly to keep workflows running smoothly and without overages or shortages.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Replenished food items from inventory and rotated ingredients.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Checked quality of food products to meet high standards.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Made meals in accordance with company standards and requirements.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Garnished and arranged plated meals.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
Host
biscuits and hogs
Ogden, UT
03.2023 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
Online Personal Shopper
Walmart
Ogden, UT
11.2021 - 03.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Created personalized shopping experiences for each customer.
- Developed strategies to increase sales and improve customer experience.
- Maintained accurate records of orders, returns, exchanges and payments.
- Reconciled discrepancies between inventory levels and purchase orders.
- Ensured compliance with applicable laws regarding online commerce transactions.
- Responded promptly to customer inquiries via phone or email.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Secured and stored items until customer pickup.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Front Desk Receptionist
Fitness Zone West
Winnemucca, NV
10.2020 - 11.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Some College (No Degree) - Finance
University of Reno Nevada
Reno, NVSkills
- Customer Service
- Guest Relations
- Supply Management
- Mail Sorting
- Call Routing
- Correspondence typing
- Cash Handling
- Inventory Control
- Office Organization
- Appointment confirmation
- File Organization
- File Management
- Multi-Line Telephone Systems
- Basic accounting
- Technical Support
- Proficient in [Software]
- Listening Skills
- Problem-solving skills
- Hospitality services
- Task Delegation
- Time Management
- Researching skills
- Strategic Planning
- Effective Planning
- Complex Problem-Solving
- Scheduling appointments
- Meeting Scheduling
Timeline
Front Desk Receptionist
EOS Fitness
04.2024 - Current
Hot Line Cook
Tucanos Brazillian Grill
10.2023 - 01.2024
Host
biscuits and hogs
03.2023 - 01.2024
Online Personal Shopper
Walmart
11.2021 - 03.2023
Front Desk Receptionist
Fitness Zone West
10.2020 - 11.2021
Some College (No Degree) - Finance
University of Reno Nevada