Jasper Gracia
Nipomo,CA
Summary
Committed and hard working Catering Manager with a track record of creating successful food service operations. Experienced in staff management, inventory management and creating innovative solutions to a wide array of challenges. Well-versed in hospitality standards and natural knack for building relationships with customers and team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Catering Manager
Cal Poly San Luis Obispo
07.2022 - Current
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled payment collection and payroll of 25 employees.
- Implemented effective inventory control systems
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
Location Manager
Body Shop Fitness Centers
12.2021 - 06.2022
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
Independent Delivery Driver
DoorDash
01.2021 - 12.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Catering Assistant Supervisor
Cal Poly San Luis Obispo
03.2019 - 12.2020
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
Deposit Services Representative
SESLOC FCU
05.2013 - 03.2019
- Enhanced deposit operations efficiency by streamlining processes and implementing new software tools.
- Reduced error rates in deposit processing by conducting regular audits and providing staff training.
- Collaborated with cross-functional teams to improve overall banking services and customer satisfaction.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
- Leveraged technology solutions to automate routine tasks, increasing productivity while minimizing manual errors within the department.
- Optimized workflow processes through continuous evaluation of existing procedures, identifying areas for improvement based on data analysis.
- Coordinated with IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.
- Processed levies, bankruptcy and garnishment requests.
- Handled ATM service maintenance and disputes.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Handled various accounting transactions.
Assistant Event Manager
Trumpet Vine Catering
06.2015 - 08.2016
- Enhanced event experiences by coordinating and executing seamless logistics and operations.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Supported the Event Manager in overseeing all aspects of event production from concept to completion.
- Trained and supervised event staff to complete tasks on time.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
Education
High School Diploma -
Atascadero High School
Atascadero, CA06.2012
Skills
- Event Planning Proficiency
- Menu Development
- Staff Supervision
- ServSafe Manager
- Inventory Management
- Event Planning
- Project Management
- Quality Assurance
- Problem Solving
- Client Relations
- Budget Management
- Staff Scheduling
- Staff Training
- Team Leadership
- Food Presentation
- Time Management
- Event Coordination
- Employee Supervision
- Quality Control
- Calendar and Scheduling Software
- Purchasing
- Operations Management
- Front of House Management
Certification
RBS Certification
ServSafe Manager
Timeline
Catering Manager
Cal Poly San Luis Obispo
07.2022 - Current
Location Manager
Body Shop Fitness Centers
12.2021 - 06.2022
Independent Delivery Driver
DoorDash
01.2021 - 12.2021
Catering Assistant Supervisor
Cal Poly San Luis Obispo
03.2019 - 12.2020
Assistant Event Manager
Trumpet Vine Catering
06.2015 - 08.2016
Deposit Services Representative
SESLOC FCU
05.2013 - 03.2019
High School Diploma -
Atascadero High School
RBS Certification
ServSafe Manager
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