Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasper Gracia

Nipomo,CA

Summary

Committed and hard working Catering Manager with a track record of creating successful food service operations. Experienced in staff management, inventory management and creating innovative solutions to a wide array of challenges. Well-versed in hospitality standards and natural knack for building relationships with customers and team members.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Catering Manager

Cal Poly San Luis Obispo
2022.07 - Current
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
  • Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
  • Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
  • Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired and trained both permanent and temporary staff members.
  • Handled payment collection and payroll of 25 employees.
  • Implemented effective inventory control systems
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Mentored junior team members, fostering professional growth and enhancing overall team performance.
  • Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.

Location Manager

Body Shop Fitness Centers
2021.12 - 2022.06
  • Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
  • Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
  • Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
  • Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
  • Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
  • Managed Personal Trainer schedule and stayed within budgeted non-session hours.

Independent Delivery Driver

DoorDash
2021.01 - 2021.12
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Catering Assistant Supervisor

Cal Poly San Luis Obispo
2019.03 - 2020.12
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Collaborated with team members to execute seamless catering events for clients.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Maintained flexible work schedule to meet event needs.
  • Delivered catered food and supplies to facility for on-time set-up.

Deposit Services Representative

SESLOC FCU
2013.05 - 2019.03
  • Enhanced deposit operations efficiency by streamlining processes and implementing new software tools.
  • Reduced error rates in deposit processing by conducting regular audits and providing staff training.
  • Collaborated with cross-functional teams to improve overall banking services and customer satisfaction.
  • Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
  • Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
  • Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
  • Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
  • Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
  • Leveraged technology solutions to automate routine tasks, increasing productivity while minimizing manual errors within the department.
  • Optimized workflow processes through continuous evaluation of existing procedures, identifying areas for improvement based on data analysis.
  • Coordinated with IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.
  • Processed levies, bankruptcy and garnishment requests.
  • Handled ATM service maintenance and disputes.
  • Handled PIN reorders, new cards and maintenance for debit cards.
  • Handled various accounting transactions.

Assistant Event Manager

Trumpet Vine Catering
2015.06 - 2016.08
  • Enhanced event experiences by coordinating and executing seamless logistics and operations.
  • Collaborated with cross-functional teams to successfully execute large-scale events.
  • Supported the Event Manager in overseeing all aspects of event production from concept to completion.
  • Trained and supervised event staff to complete tasks on time.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.

Education

High School Diploma -

Atascadero High School
Atascadero, CA
06.2012

Skills

  • Event Planning Proficiency
  • Menu Development
  • Staff Supervision
  • ServSafe Manager
  • Inventory Management
  • Event Planning
  • Project Management
  • Quality Assurance
  • Problem Solving
  • Client Relations
  • Budget Management
  • Staff Scheduling
  • Staff Training
  • Team Leadership
  • Food Presentation
  • Time Management
  • Event Coordination
  • Employee Supervision
  • Quality Control
  • Calendar and Scheduling Software
  • Purchasing
  • Operations Management
  • Front of House Management

Certification

RBS Certification

ServSafe Manager

Timeline

Catering Manager

Cal Poly San Luis Obispo
2022.07 - Current

Location Manager

Body Shop Fitness Centers
2021.12 - 2022.06

Independent Delivery Driver

DoorDash
2021.01 - 2021.12

Catering Assistant Supervisor

Cal Poly San Luis Obispo
2019.03 - 2020.12

Assistant Event Manager

Trumpet Vine Catering
2015.06 - 2016.08

Deposit Services Representative

SESLOC FCU
2013.05 - 2019.03

High School Diploma -

Atascadero High School

RBS Certification

ServSafe Manager

Jasper Gracia