Jasper Graham

- Developed a sales plan for the 2020 and 2021 calendar year.

- Signed 5 LNR accounts and 2 Direct Bill accounts.

- Worked with above property management to develop plans to complete a Property Improvement Plan (PIP) and assisted in securing funds for a 1.5 million dollar renovation.

- Reconciled all invoices, created financial reporting procedures and created weekly reports for ownership to detail recovery process as this hotel is in REO status and was a distressed property.

- Trained all new staff and managed payroll costs according to business demand.

- Worked with revenue management to set pricing and yielding to ensure competitive pricing while minimizing impact of OTAs.

- Worked with maintenance staff to ensure all room issues were handled in a timely fashion, during my time the hotel has gone from 40 out of order rooms to 10.

- Assisted in making the 2021 budget and ensuring the property could maintain costs and profits through seasonal demand changes.

- Maintained Guest Satisfaction Scores and ensured all front office staff was trained on systems.

- Worked with General Manager to set rates, create membership incentives and generate increased revenue through loyalty.

- Served as a Taskforce FOM for new property take overs in surrounding area in order to train staff, reconcile accounts receivable and provide ownership with advice and property status reports.

- Recovered more than $25,000 in past due invoices from Expedia and CLC for an acquired property.

- Developed Standard Operating Procedures for new openings and newly acquired properties for the front office staff.

- Created a upsell program at 2 properties to improve revenue and increase membership enrollments.

- Ensured coverage from the front desk as all properties assigned and fostered a employee and management friendly environment that increased productivity and lowered disputes.

- Regularly maintained a check in rate of 25 guests per hour worked during group arrival days.

- Worked with management to maintain Guest Satisfaction Scores.

- Received 25 recognition awards for being mentioned by name in guest reviews.

- Used guest interactions to add to guest profiles and increase guest loyalty.

- Served as a Concierge as well as Front Office Associate and set up countless amenities in guest rooms as well as dining reservations and tour itineraries.

- Maintained proper accounting procedures and resolved guest billing issues.

- Created guest experiences that were meaningful and inspiring while taking into account guest tastes and preferences.

- Processed payments for incoming reservations and ensured guest balances were closed in a timely fashion.

- Created training materials for new front desk agents.

- Completed daily reports for night audit and accounting.

- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.