Jasper Leach
Sunnyside,NY
Summary
Multi-talented and self-motivated worker with diverse employment experience. Proven record in delivering customer satisfaction under pressure while learning and implementing new protocols under a variety of diverse array of working scenarios.
Overview
11
11
years of professional experience
Work History
Researcher/Recruitment Specialist, CS&D
KPMG
New York, NY
03.2022 - 10.2022
- Interviewed up to 20 expert candidates per week for high-level roles at major accounting firm in both commercial and federal space
- Provided detailed recommendations based on qualifications, résumés and interviews to recruiters, leading to successful hires at firm
- Built strong candidate pipelines in coordination with national recruiting team
- Helped maintenance of comprehensive database of all candidates for company-wide use
Customer Success Manager
ON24
New York, NY
08.2020 - 02.2022
- Managed roster of up to 250 separate clients, establishing good relationships with customers and maintaining healthy account usage
- Seamless point-of-contact between primary customer contacts and ON24 internal teams, providing escalation to support department and crucial feedback to developers as necessary
- Onboarded new clients with focus on their individual needs to ensure lasting success with platform
- Worked hand-in-hand with sales team on annual client renewals, health checks and upsell opportunities
- Provided insight on roster and client temperature to upper management for accurate renewal/churn forecast and strategy
Webcast Manager/Team Lead
ON24
San Francisco, CA
02.2012 - 09.2017
- Lead specialist for up to 50 multiple high-profile accounts
- Designed event builds and implemented effective workflow to ensure event success
- Worked in client-facing capacity to provide support and assure customer satisfaction
- Demonstrated extensive working knowledge of technical expertise across multiple proprietary, software and online-based platforms
- Team lead, managed and trained team of 10-15 workers on West Coast delivery team
Education
Bachelor of Arts - English
UC Berkeley
Berkeley, CA2008
Skills
- Excellent people skills, able to work in team settings as well as individually
- Expert copywriter and skilled typist at 90 WPM
- Client engagement and satisfaction
- Salesforce
- Microsoft Productivity Suite
- Adobe Creative Suite
- Avature
- LinkedIn Researcher
- Zendesk
- ADP
Timeline
Researcher/Recruitment Specialist, CS&D
KPMG
03.2022 - 10.2022
Customer Success Manager
ON24
08.2020 - 02.2022
Webcast Manager/Team Lead
ON24
02.2012 - 09.2017
Bachelor of Arts - English
UC Berkeley