JASPER MARTIN
Lake Mary,Florida
Summary
30+ years' experience in the Information Systems Field with domestic and international clients. 10+ years of project management and application development leadership experience. Professional experience planning, analyzing, designing, developing, converting, testing, and implementing credit card and banking mainframe applications. Proven project management skills, combining in-depth technical knowledge with hands-on programming skills to ensure the engineered environment meets all application design and infrastructure requirements is aligned to business and IT strategies. Strong interpersonal and written communication skills with the ability to relate well to individuals at all levels within the organization.
• 16 month ExPat assignment working in a Call Center in Athens Greece as a Senior Technical Leader Resolving Banking and Credit Card Issues for Customers - Including Phone Calls, Emails, Instant Messaging and Tickets.
• 10 years co-owner of international software development firm which involved negotiations with Senior Executives and their employees which we exceeded our goal to provide excellent customer service.
Overview
35
35
years of professional experience
Work History
Director, Processor Management
CARDWORKS SERVICES
Lake Mary, FL
11.2021 - 08.2022
- Team member for project that converted/implemented a client credit card portfolio with 500,000 accounts onto the Fiserv platform
- Researched conversion issues, oversaw testing, provided customer support, and performed business analyst functions.
Business Systems Analyst, Tech Lead
FISERV
Lake Mary, FL
08.2016 - 10.2021
- Converted monthly Credit Unions and Banks from non-Fiserv credit card processing systems (FIS, Worldpay, PSCU, TSYS) to Fiserv's Platform/application
- Constant client support for all conversion/onboarding questions/issues
- Diagnosed and resolved customer problems, prevented problem escalation, and provided solution tracking
- Analyzed data files from old processor, developed conversion questionnaire/data analysis spreadsheet, created data mapping documents, reviewed conversion results and balancing reports with client, created and executed test and live conversion scripts and obtained client signoff
- Provided support during week of conversion to troubleshoot and ensure client readiness and applied maintenance post-live if necessary.
Senior Application Architect
FIRST DATA CORPORATION
Maitland, FL
07.2003 - 07.2016
- Reviewed client requirements, writing design specifications, coding, creating unit test plans, deployment, implementation and support of credit card system for multiple clients
- Managed regulatory changes, retrofitted custom code, and acted as key representative between First Data and clients, successfully resolving conflicts
- Provided coding estimates and developed technical specifications and test plans
- Specifically chosen to represent company during a 16-month overseas assignment to coordinate the efforts of an offshore technical team supporting credit card and banking applications
- Led off-shore team and provided hands-on support for the development of credit card applications for large Tier 1 banks using multiple data centers
- Maintained custom code deltas and SIT code promotions, and coordinated the installation of UAT/production fixes
- Played key role in design and project meetings, working with designers and business leaders to ensure the highest quality product was developed for the lowest possible cost
- Implemented and standardized many SDLC tools, documents and practices, significantly improving quality while reducing overall costs, earning multiple internal awards for employee excellence
- Developed and implemented mainframe interfaces to 3rd party software including Base24/TRIAD/Falcon and external applications DDA, EMV, IVR, and credit bureau systems.
Co-owner / Consultant Senior Software Developer Analyst
MARTIN CHAUFEE TECHNLOGY, INC
Orlando, FL
08.1992 - 06.2003
- Formed consulting firm called MARTIN CHAUFEE TECHNLOGY, INC to help PAYSYS with their software for international clients' installations, customizations, implementations, certifications, training, etc
- Worked directly with clients such as Citibank Singapore, Abbey National Bank UK, Banco Bradesco in Brazil and Liverpool Stores in Mexico to craft custom software designed to ensure compliance with targeted objectives, regulatory standards, and corporate goals
- Plan, organize and manage software development for various companies which included: evaluating project requirements; designing, developing, testing, and implementing products and solutions; and monitoring projects to ensure compliance with targeted objectives, regulatory standards, and corporate goals
- Travelled to 23 client sites around the world to develop and implement innovative software applications, gathering requirements from clients, building specifications, coding and testing the new systems, and deploying them on-site
- Consistently delivered projects to clients 30% below estimates, building a reputation for technical excellence that led to numerous words of mouth referrals to new clientele
- Coded, tested, and implemented Host-to-VAP/MIP TCP/IP for authorization processing networks which is still used today worldwide in Fiserv's Auth system
- Developed and implemented mainframe interfaces to 3rd party software
- Developed in-depth industry knowledge working with Credit cards and topics including EFT, POS, and ATM authorizations, ISO Messaging, Clearing and Settlement, and Dispute processing
- Built strong relationship with First Data Corporation (formerly known as PAYSYS International), becoming the go-to subcontractor for key First Data clientele and earning an invitation to join First Data as a Senior Application Architect.
Product Manager
PAYSYS INTERNATIONAL
Maitland, FL
02.1988 - 07.1992
- Managed various Credit Card applications and teams supporting them
- Created and installed new code used for upgrading and configuring existing software for new product releases
- Provided technical support and troubleshooting to customers and staff both via phone and in person at client worksites
- SME in authorizations (ISO messages, networks, interfaces)
- After college (1987), formally worked for MasterCard International creating application to certify clients transferring to ISO message formats.
Education
Bachelor of Science - Computer Information Systems
Bachelor of Science - Aviation Technology
Skills
- Customer Support
- Help Desk
- Call Center
- Conversions
- System Architecture & Design
- Functional & Technical Specifications
- Coding Estimates
- Software & Systems Development
- Service Oriented Architecture
- ISO POS/ATM/HSM/Base24 System Interfaces
- Credit Card System Benchmarks
- Troubleshooting
- Project Management
- Technical & Environment Support
- Offshore Work Management
- Extensive experience with Credit Card and Bank/Credit Union processing
- Team Management
- Issues Resolution
Timeline
Director, Processor Management - CARDWORKS SERVICES
11.2021 - 08.2022
Business Systems Analyst, Tech Lead - FISERV
08.2016 - 10.2021
Senior Application Architect - FIRST DATA CORPORATION
07.2003 - 07.2016
Co-owner / Consultant Senior Software Developer Analyst - MARTIN CHAUFEE TECHNLOGY, INC
08.1992 - 06.2003
Product Manager - PAYSYS INTERNATIONAL
02.1988 - 07.1992
University of Central Missouri - Bachelor of Science, Computer Information Systems
University of Central Missouri - Bachelor of Science, Aviation Technology