Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaspreet Minhas

Brentwood,CA

Summary

Well-qualified Customer Service representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledgeable, dedicated, organized and dependable candidate successful at managing multiple priorities with a positive attitude

Overview

17
17
years of professional experience

Work History

Customer Service Representative Team Lead

Discovery Builders/AD Seeno Construction
10.2016 - Current
  • Manage schedule for maintenance crew and review their timecards for accuracy
  • Support management by completing special projects outside of normal duties.
  • Train, coach, and mentor new staff on company procedures, policies, and warranty products. Encourage trainees to align behavior with company vision, mission, values, and culture.
  • Audit claims to ensure correct information is entered and policies followed, to ensure proper resolution.
  • Achieve project deadlines by coordinating with outside subcontractors and homeowners.
  • Review and process purchase order requests and locate appropriate products based on type of equipment needed and pricing,
  • Prepare and submit project invoices for review and approval.
  • Meet with customers for new home walk-through orientation and explain warranty coverage.
  • Recommend changes to operational methods to improve workflow and simplify procedures.
  • Communicate with homeowners and subcontractors in timely manner, to ensure claim are being processed and completed.
  • Build positive rapport and relationships for high levels of customer satisfaction.

Customer Service Representative

Old Republic Home Warranty
02.2007 - 10.2016
  • Followed-up and investigated on open work orders and purchase orders to ensure accuracy and timely completion.
  • Thoroughly documented progress and outcome of all calls in system.
  • Ensure denials had been entered correctly and processed denial letters in timely manner, to comply with DOI.
  • Contacted plan holder to present options and explanations and receive their decision.
  • Assisted various departments with administrative tasks.
  • Handled claims in fair and appropriate manner according to department of Insurance’s Fair Claims Act and company standards.
  • Handled customer’s applications and renewals for home warranties.

Education

Bachelor of Arts - Political Science

California State University - East Bay
Hayward, CA
12.2006

Skills

  • Ability to manage multiple projects and deadlines
  • Assist in mentoring and training of staff
  • Ability to work on own or within a team
  • Quick learning, reliable and driven
  • Highly organized; strong time management
  • Detail oriented

Timeline

Customer Service Representative Team Lead

Discovery Builders/AD Seeno Construction
10.2016 - Current

Customer Service Representative

Old Republic Home Warranty
02.2007 - 10.2016

Bachelor of Arts - Political Science

California State University - East Bay

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Jaspreet Minhas