Jasree Powers

Contract completed successfully

• Oversee batch job schedules using BMC Control-M, making sure jobs run on time and fixing any issues that come up quickly.
• Perform daily checklist tasks and system health checks across campus websites, applications, and infrastructure.
• Use AlertSite and other monitoring tools to detect outages or service disruptions for internal and campus-facing systems.
• Provide 24/7 support including nights, weekends, and holidays; respond to incoming calls and troubleshoot tier-one technical issues.
• Document and manage incidents, changes, and requests using ServiceNow, escalating based on impact and priority.
• Join and assist with bridge calls for major outages; help coordinate updates and resolution steps.
• Enable or disable monitoring for devices and systems during planned maintenance or troubleshooting.
• Maintain clear shift logs and turnover notes for team continuity.
• Participate in cross-training across shifts and tools to support full team coverage and improve response time.

• Supported the transition to Power over Ethernet, ensuring consistent configurations and operational standards.
• Utilized Microsoft Excel for detailed records of network device configurations and performance metrics, aiding in data-driven decision-making.
• Collaborated with network teams to troubleshoot connectivity issues, improving configuration management processes.
• Monitored Cradlepoint device performance using Cisco Catalyst SD-WAN Manager (vManage), ensuring optimal network status and performance.
• Conducted SIM swaps and monitored device connectivity through diagnostic tools, improving troubleshooting efficiency.

• Company Overview: (short-term contract)
• Provided technical support for telecommunication networks, hardware, and core business applications, addressing user inquiries and resolving issues.
• Utilized Salesforce ticketing system to log and track technical issues, contributing to efficient incident management.
• Supported user account management, including password resets and configuration of access settings.
• Diagnosed and set up Ingenico Pin Pads using remote access and TCP/IP protocols, ensuring seamless device connectivity.
• (short-term contract)

• Provided expert production support for z/OS mainframe, IBM z/VSE, and AS400 systems, ensuring optimal server performance, database functionality, and network operations, leading to a 25% reduction in downtime and improved system reliability.
• Managed and scheduled enterprise production jobs using BMC Control-M for batch processing, leveraging TSO/ISPF for job control and maintenance, ensuring 100% accuracy in job execution and meeting tight operational deadlines.
• Implemented proactive system maintenance strategies for mainframe and distributed environments, reducing system failures by 20% and ensuring the timely completion of scheduled tasks using job documentation in Excel and Word.
• Monitored scheduled batch jobs and batch cycles, performing Ad hoc requests; alerting monitoring and ticket raising for outstanding messages.
• Performed after-hours technical support for production systems, ensuring 100% uptime for critical applications, and collaborated with cross-functional teams to resolve issues promptly in a 24/7 operational setting.
• Developed and maintained strong relationships with technical and functional teams, effectively communicating project risks, updates, and system performance metrics, contributing to a collaborative and inclusive work environment.
• Supported the operation and maintenance of online computer systems, including COBOL-based applications.

• Maintained in-house accounts payables system, which includes the following: code all incoming invoices with proper g/l account number, enter into A/P system and send payment to appropriate vendor. Used AnyDoc and AS400 accounting software.
• Utilized Excel spreadsheets daily to log and record batches of invoices that has been processed.
• Entered and audited up to 150 invoices daily for purchase order accuracy and to carry out essential corrections.
• Maintained historical records by filing and uploading documents to accounts payable database.
• Summarized accounts payable data and generated reports for management.
• Enhanced operational efficiency through streamlining data entry processes and eliminating redundancies, reducing errors related to processing by 30%.

• Managed customer calls, ensuring efficient resolution of inquiries related to healthcare coverage, claims, and benefits.
• Processed sensitive information in compliance with HIPAA regulations.
• Utilized CRM systems and Microsoft Office tools to enhance client communication and support.

• Delivered high-quality customer service and ensured accurate transactions using the POS system.
• Provided back-up coverage, trained new staff, and resolved customer complaints in a service-oriented manner.
• Assisted in merchandising and stocking products, contributing to smooth store operations.