Jasrup Kaur

Key Responsibilities

• Lead cross-functional Agile and Waterfall project teams to improve delivery predictability and accelerate timelines.
• Facilitate Scrum ceremonies including sprint planning, daily standup's, backlog refinement, and retrospectives.
• Develop strategic project plans tailored to client needs, increasing satisfaction and repeat business.
• Manage end-to-end change requests through ServiceNow Change Management.
• Oversee vendor relationships, negotiate contracts, and track performance against SLAs.
• Partner with business leaders to align IT roadmaps with organizational goals and operational constraints.
• Modernize enterprise infrastructure components across multiple business units, improving system reliability and standardizing deployment processes.
• Streamline ServiceNow ITSM workflows, reducing approval cycle times and improving SLA adherence.
• Design and maintain operational dashboards to track KPIs, resource utilization, and project health.

Accomplishments

• Reduced project blockers by 30%, improving delivery timelines by 2-3 days per sprint across 4 Agile teams.
• Managed project budgets up to $1.2M, maintaining 100% financial compliance and reducing unplanned
• Improved vendor on-time delivery from 82% to 96% through structured onboarding and quarterly SLA reviews.
• Delivered UAT cycles for 10+ infrastructure upgrades, achieving 100% stakeholder approval and reducing

Key Responsibilities

• Direct large-scale infrastructure and data migration initiatives across global teams.
• Manage relocation of hardware, network refreshes, and real estate transitions across multiple regions.
• Collaborate with cybersecurity, product, and engineering teams to ensure compliance and readiness.
• Deliver training, runbooks, and operational readiness plans for technical teams.
• Create and present PowerPoint decks for steering committees and executive leadership.
• Represent project teams in client meetings and cross-functional reviews.
• Coordinate global data center consolidation efforts, including asset inventory, migration waves, and
• Oversee phased network upgrades across 40+ sites, ensuring minimal downtime and alignment with
• Enhance business continuity and disaster recovery processes through updated runbooks and failover

Accomplishments

• Led a 1,400 TB NAS migration for BMW North America with zero data loss and a 100% on-schedule Cutover
• Managed relocation of 500+ hardware units across 3 data centers, achieving 0 minutes of unplanned downtime.
• Reduced post-migration incidents by 25% by developing detailed cutover and readiness plans used by 5Engineers.>engineers.
• Built 12+ executive dashboards in Power BI and ServiceNow, cutting reporting preparation time by 40%.
• Improved cross-regional coordination across US, EMEA, and APAC, reducing communication delays by 35%.
• Increased vendor SLA adherence from 78% to 94% within two quarters using performance structured reviews.
• Ensured compliance with NIST and internal security frameworks across 20+ infrastructure passing all audits with no major findings.
• Oversaw phased network upgrades across 40+ global sites, reducing outage windows by 30%.
• Coordinated data center consolidation efforts, reducing infrastructure footprint by 15% and operational efficiency.

Key Responsibilities

• Provide high-availability DBA support across enterprise environments.
• Automate database monitoring, alerting, and cloud-based provisioning.
• Conduct root cause analyses and partner with cross-functional teams to resolve incidents.
• Maintain user access controls and ensure adherence to data governance policies.
• Support large-scale database upgrade and patching cycles with minimal downtime.
• Optimize SQL queries and database performance in collaboration with application teams.
• Develop monitoring automation scripts to reduce manual intervention and improve response time.

Accomplishments

• Automated 40% of routine DBA tasks, improving operational efficiency.
• Improved system reliability by optimizing database performance and reducing incident recurrence.
• Enhanced audit readiness through detailed documentation of architecture, backup, and recovery Procedures.