Jassana Rice
Summary
Experienced in managing office operations with a strong focus on accuracy in medical billing. Proven ability to enhance team productivity and streamline filing systems during tenure at ZEM Therapy & Consulting. Expertise in ICD-10 coding and proficiency in Microsoft Office contribute to a track record of transforming challenges into solutions. Committed to achieving operational excellence and ensuring compliance while consistently delivering results that support organizational goals. Known for a detail-oriented approach and adaptability to evolving industry standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
ZEM Therapy & Consulting
03.2017 - 07.2024
- Manage patient and insurance vendor payment collections, as well as maintenance of office financial ledgers and billing resolutions.
- Manage patient scheduling, workshop registry, and execute office policy and procedures for new patients.
- Point of contact for office and insurance vendors for verifying patient financial responsibilities, insurance coverage, and submitting insurance claims
- Perform general administrative duties, which include ordering office supplies, data entry, processing payments, and billing statement mail-outs
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow.
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Social Media Management and Web Design
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Completed bi-weekly payroll for 3 employees.
Picker
Amazon
07.2022 - 12.2023
- Communicated with supervisors regarding any discrepancies between physical count results and system records.
- Ensured that all paperwork related to receiving, stocking, and shipping was completed correctly by company policies.
- Verified the accuracy of items picked, packed, and shipped to customers.
- Maintained a clean and organized work area to ensure safety.
- Inspected product quality before packing and shipping out orders.
- Utilized RF scanners to scan products accurately and efficiently.
- Checked inventory levels regularly to ensure sufficient stock availability for customer orders.
Medical Billing and Coding Specialist
Bionic Prosthetics & Orthotics
06.2020 - 10.2020
- Accurately assigned medical codes to patient records using ICD-10 and CPT coding systems
- Reviewed and verified patient information for completeness and accuracy, ensuring compliance with HIPAA regulations
- Submitted claims electronically to insurance companies, resulting in faster reimbursement turnaround time
- Collaborated with healthcare providers to obtain missing documentation necessary for accurate coding and billing
- Maintained up-to-date knowledge of coding guidelines, reimbursement policies, and industry changes
- Performed regular audits on coded records to ensure compliance with coding standards and guidelines
- Assisted in the development of training materials for new staff members on medical coding procedures
- Utilized electronic health record (EHR) systems to access patient information for accurate code assignment
- Followed up on unpaid claims or denied reimbursements, resolving issues promptly to maximize revenue collection
- Resolved complex billing inquiries from patients, insurance companies, or third-party payers
- Maintained accurate documentation of all interactions related to billing inquiries or disputes
- Audited medical charts for proper documentation supporting billed services according to payer requirements
- Coded and billed for a variety of medical specialties, including but not limited to cardiology, orthopedics, and dermatology
Education
Bachelor of Science - Digital Marketing
Colorado Technical University
Colorado Springs, CO11-2026
Associates of science - Science in business
Colorado Technical University-Online
Colorado Springs, CO07.2023
Skills
- CPT coding expertise
- Appointment organization skills
- Knowledge of HIPAA regulations
- Health insurance verification expertise
- Health information organization
- Front desk management
Accomplishments
- Deans List
- The national society of leadership and success
Certification
- Lash Technician at Khatori Beauty - August 2022
• Certified in Eyelash Extension Training Course
Timeline
Picker
Amazon
07.2022 - 12.2023
Medical Billing and Coding Specialist
Bionic Prosthetics & Orthotics
06.2020 - 10.2020
Office Manager
ZEM Therapy & Consulting
03.2017 - 07.2024
Bachelor of Science - Digital Marketing
Colorado Technical University
Associates of science - Science in business
Colorado Technical University-Online
Personal Information
Willing To Relocate: Anywhere
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