Customer Care Representative recognized for exceptional productivity and efficient task execution. Specialized in customer relationship management, conflict resolution, and effective communication. Proven ability in active listening and empathy, leading to positive customer interactions and outcomes.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal(Joe DiMaggio Hospital)
Hollywood, FL
04.2022 - 03.2025
Conducted security audits to identify potential vulnerabilities and implemented corrective measures
Implemented training program resulting in improved officer performance
Detected and reported unauthorized personnel and activities
Monitored and responded to medical emergencies, fire alarms, and intrusion alarms
Checked for safety hazards and took corrective action when necessary.
Enforced access control measures in accordance with established procedures.
Confirmed visitor identification prior to granting entry into the building.
Performed first aid and CPR when necessary during emergency situations.
Housing Specialist
Nan Mckay and Associates
07.2018 - 08.2021
Conducted 50+ outbound calls daily and fielded over 100+ inbound calls per day regarding section 8
Accurately documenting customer inquiries and interactions in the system of record
Demonstrate effective problem-solving skills by identifying and prioritizing customer issues
Deliver exceptional customer service to participants, landlords, co-workers, clients, and vendors through various communication channels
Maintained a high customer satisfaction rating by promptly addressing and resolving customer concerns while maintaining a professional and friendly demeanor
Security Guard
Westmoreland Protection Services
01.2016 - 07.2018
Documented security-related situations and submitted detailed reports to superiors
Enforced security regulations and escorted non-compliant individuals to private areas for resolution
Monitored premises and maintained accurate daily officer reports
Achieved 100% adherence to security protocols, ensuring a safe environment for customers and staff
Security Guard
Universal Security
09.2014 - 11.2015
Documented security-related situations and submitted detailed reports to superiors
Enforced security regulations and escorted non-compliant individuals to private areas for resolution
Monitored premises and maintained accurate daily officer reports
Achieved 100% adherence to security protocols, ensuring a safe environment for customers and staff
Cage Cashier
Hardrock
09.2014 - 11.2015
Efficiently counted and verified cash amounts at the beginning and end of each shift, achieving 100% accuracy
Provided prompt and accurate redemption of coins and tokens for customers, ensuring smooth transactions
Completed gaming forms and reports, resolving credit-related issues for customers with a 95% resolution rate
Prepared balance sheets in adherence to gaming standards and internal controls, consistently maintaining zero discrepancies
Cashier
Walmart
10.2013 - 08.2014
Processed customer payments accurately and efficiently, minimizing errors and ensuring satisfaction
Collaborated with front-end staff to provide exceptional customer service, enhancing the overall shopping experience
Demonstrated extensive product knowledge and effectively answered customer inquiries, resulting in increased customer satisfaction scores by 15%
Maintained efficient checkout process, reducing customer wait times by 20%
Patient Care Technician at Memorial Regional Hospital South, Joe Dimaggio Children’s HospitalPatient Care Technician at Memorial Regional Hospital South, Joe Dimaggio Children’s Hospital