Summary
Overview
Work History
Education
Skills
Education
Timeline
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Jassany Dancy

Hollywood,USA

Summary

Customer Care Representative recognized for exceptional productivity and efficient task execution. Specialized in customer relationship management, conflict resolution, and effective communication. Proven ability in active listening and empathy, leading to positive customer interactions and outcomes.

Overview

11
11
years of professional experience

Work History

Security Officer

Allied Universal(Joe DiMaggio Hospital)
Hollywood, FL
04.2022 - 03.2025
  • Conducted security audits to identify potential vulnerabilities and implemented corrective measures
  • Implemented training program resulting in improved officer performance
  • Detected and reported unauthorized personnel and activities
  • Monitored and responded to medical emergencies, fire alarms, and intrusion alarms
  • Checked for safety hazards and took corrective action when necessary.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Performed first aid and CPR when necessary during emergency situations.

Housing Specialist

Nan Mckay and Associates
07.2018 - 08.2021
  • Conducted 50+ outbound calls daily and fielded over 100+ inbound calls per day regarding section 8
  • Accurately documenting customer inquiries and interactions in the system of record
  • Demonstrate effective problem-solving skills by identifying and prioritizing customer issues
  • Deliver exceptional customer service to participants, landlords, co-workers, clients, and vendors through various communication channels
  • Maintained a high customer satisfaction rating by promptly addressing and resolving customer concerns while maintaining a professional and friendly demeanor

Security Guard

Westmoreland Protection Services
01.2016 - 07.2018
  • Documented security-related situations and submitted detailed reports to superiors
  • Enforced security regulations and escorted non-compliant individuals to private areas for resolution
  • Monitored premises and maintained accurate daily officer reports
  • Achieved 100% adherence to security protocols, ensuring a safe environment for customers and staff

Security Guard

Universal Security
09.2014 - 11.2015
  • Documented security-related situations and submitted detailed reports to superiors
  • Enforced security regulations and escorted non-compliant individuals to private areas for resolution
  • Monitored premises and maintained accurate daily officer reports
  • Achieved 100% adherence to security protocols, ensuring a safe environment for customers and staff

Cage Cashier

Hardrock
09.2014 - 11.2015
  • Efficiently counted and verified cash amounts at the beginning and end of each shift, achieving 100% accuracy
  • Provided prompt and accurate redemption of coins and tokens for customers, ensuring smooth transactions
  • Completed gaming forms and reports, resolving credit-related issues for customers with a 95% resolution rate
  • Prepared balance sheets in adherence to gaming standards and internal controls, consistently maintaining zero discrepancies

Cashier

Walmart
10.2013 - 08.2014
  • Processed customer payments accurately and efficiently, minimizing errors and ensuring satisfaction
  • Collaborated with front-end staff to provide exceptional customer service, enhancing the overall shopping experience
  • Demonstrated extensive product knowledge and effectively answered customer inquiries, resulting in increased customer satisfaction scores by 15%
  • Maintained efficient checkout process, reducing customer wait times by 20%

Education

High School Diploma -

Hallandale High School
Hallandale Beach, FL
06-2012

Associate of Science - Nursing R.N

Miami Dade College
Miami Gardens

Skills

  • Typing speed of 80 WPM
  • Accuracy rate of 97%
  • Independent Problem-Solving
  • Attention to Detail
  • Confidentiality and Data Security
  • Advanced knowledge of Microsoft Excel
  • Adaptability
  • Organization and Time Management
  • Data Management and Analysis
  • Call center operations
  • Emergency Response
  • Access Control
  • Investigation documentation
  • CCTV Monitoring
  • Night and Safe Deposit Procedures
  • Screening wands
  • First aid and CPR certified
  • Detail Oriented

Education

other

Timeline

Security Officer

Allied Universal(Joe DiMaggio Hospital)
04.2022 - 03.2025

Housing Specialist

Nan Mckay and Associates
07.2018 - 08.2021

Security Guard

Westmoreland Protection Services
01.2016 - 07.2018

Security Guard

Universal Security
09.2014 - 11.2015

Cage Cashier

Hardrock
09.2014 - 11.2015

Cashier

Walmart
10.2013 - 08.2014

High School Diploma -

Hallandale High School

Associate of Science - Nursing R.N

Miami Dade College