Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasse Williams

Dallas

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Successfully facilitated seamless communication between patients, healthcare providers, and insurance companies. Demonstrated attention to detail and problem-solving skills in resolving coverage issues and discrepancies.

Overview

8
8
years of professional experience

Work History

Insurance Verifier

Baylor Scott & White Sunnyvale
04.2025 - Current
  • Verified insurance eligibility and benefits for patients to ensure accurate billing processes.
  • Coordinated with healthcare providers and insurance companies to resolve discrepancies in coverage.
  • Reviewed and processed claims, ensuring compliance with policy guidelines and regulations.
  • Trained new staff on verification procedures, enhancing team efficiency and accuracy.
  • Implemented process improvements that reduced claim processing times and increased overall productivity.
  • Analyzed insurance policies to identify coverage options and limitations for patient consultations.
  • Led initiatives to streamline verification workflows, improving turnaround times for approvals.
  • Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications and processing claims.
  • Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.

Lead Administrative Assistant

Dallas Orthopedics & Shoulder Institute
09.2023 - 03.2025
  • Provided administrative support to management, resulting in improved efficiency in daily operations
  • Coached and mentored administrative staff, resulting in improved job performance and knowledge
  • Trained and supervised administrative staff, ensuring all tasks were completed on time and to a high standard
  • Performed patient check-ins, including collecting and verifying patient information
  • Scheduled appointments and managed patient flow
  • Prepared and maintained medical instruments, equipment, and supplies
  • Assisted healthcare providers in examining and treating patients, including setting up examination rooms and preparing patients for exams
  • Entered orders for laboratory tests, x-rays, and medical supplies
  • Served as first point of contact for customers visiting the office, responding to their queries promptly and professionally.
  • Implemented effective strategies to improve customer service processes within the organization.
  • Organized meetings between different departments, ensuring all necessary materials were available for each meeting.
  • Processed mail deliveries on a daily basis and distributed mail among employees according to departmental requirements.
  • Maintained confidentiality of sensitive information such as client medical records or employee payroll details.
  • Assisted in training new staff members on proper telephone etiquette techniques and how to handle difficult customers.
  • Within seven months worked my way up to be front office lead and moving to surgery coordinator

Cashier

Steve Madden
06.2023 - 10.2023
  • Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
  • Trained and supervised new staff, ensuring all tasks were completed on time
  • Reinforce a rewarding customer experience
  • Accurately and efficiently complete all sales transaction and maintain proper cash accountabilities at POS register
  • Assisted in floor moves, displaying maintenance, cleaning the store including bathroom and stockroom, vacuuming and returning product to inventory
  • Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock

Customer Service Rep

Chewy
10.2021 - 05.2023
  • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
  • Implemented automated customer service systems that improved customer service and reduced customer wait times
  • Maintained customer service reports that provided insights into customer service performance and customer feedback
  • Resolved customer complaints quickly and professionally, resulting in a decrease in customer escalations
  • Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
  • Used active listening to identify customer needs, resulting in an increase in sales of additional services and products

Customer Service Lead/Cashier

Carters
09.2020 - 02.2021
  • Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
  • Developed customer segmentation models to target the right customer with the right product
  • Maintained key customer relationships, resulting in customer satisfaction
  • Monitored sales performance and provided feedback and coaching to sales representatives
  • Collaborated with cross-functional teams to develop and execute promotional campaigns that increased sales

Cashier

HoneyBaked Ham
11.2017 - 06.2020
  • Responsible for greeting all customers, answering questions as needed and working the cash
  • Some food and drink preparation
  • Make others happy with memorable holiday experiences
  • Maintain the appearance of the lobby and exterior of the store
  • Work quickly and accurately without compromising on quality and friendly service
  • Be a good team player and treat others with care and respect
  • Responsible for following proper cash handling policies and procedures at all times
  • Manage assigned register, process credit card/cash payments, make change
  • Be willing and able to work a flexible schedule - Be able to lift and carry 5 - 25 lbs

Education

Diploma -

Hall High School
Little Rock
05.2017

Microbiology

Oklahoma State University
Stillwater
05.2017

Skills

  • Medical Support
  • Customer Service
  • Correspondence Handling
  • Medical Terminology
  • Critical thinking abilities
  • Appointment setting abilities
  • Electronic Health Records Management
  • Problem-Solving
  • HIPAA Compliance
  • Attention to detail
  • Coverage and authorizations
  • Patient communication
  • Communication and interpersonal skills
  • Electronic medical records
  • Coordination and scheduling
  • Work monitoring
  • Data entry proficiency

Timeline

Insurance Verifier

Baylor Scott & White Sunnyvale
04.2025 - Current

Lead Administrative Assistant

Dallas Orthopedics & Shoulder Institute
09.2023 - 03.2025

Cashier

Steve Madden
06.2023 - 10.2023

Customer Service Rep

Chewy
10.2021 - 05.2023

Customer Service Lead/Cashier

Carters
09.2020 - 02.2021

Cashier

HoneyBaked Ham
11.2017 - 06.2020

Diploma -

Hall High School

Microbiology

Oklahoma State University

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