Jassenid Shrader

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Used Software to schedule appointments for doctor visits and procedures.

• Received, recorded and filed medical payments by check, cash, and credit card.

• Provided prompt, polite and professional in-person and telephone customer service.

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Registered patients and completed associated paperwork for accurate records.

• Obtained pre-authorization from insurance companies ahead of medical services.

• Reconciled daily payments received and prepared deposits for smooth office finances.

• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Processed medical insurance claims and payments.

• Prepared and processed patient referrals and transfer requests.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Assisted with medical coding and billing tasks.

• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.

• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Incorporated technology into learning to enhance student engagement and learning.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Monitored student behavior and administered discipline as needed.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Operated computers or audio-visual aids to supplement presentations.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.