Jasserie Esteron
Pearl City,USA
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
11
11
years of professional experience
Work History
ATM Associate
Bank of Hawaii
11.2023 - Current
- Maintain all Bank of Hawaii ATMs: Handle installs, removals and special events
- Make sure all ATMs are cleaned and have up to date decals
- Monitor cash levels throughout all Bank of Hawaii ATMs
- Proficient in reports using Excel, Word and PowerPoint
- Occasionally travel inter-island to do audits on ATMs
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Campus Security Officer
Kamehameha Schools
07.2023 - 11.2023
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Documented safety and security incidents using preset guidelines and methods.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
ATM Technician
Pacific Courier Inc
12.2020 - 07.2023
- Returning to previous job, PSC only kept in-house as security
Security Officer
Professional Security Consultants
09.2020 - 10.2020
- Have excellent customer service dealing with contractors and tenants of the building
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
ATM Technician/Dispatcher
Pacific Courier Inc
12.2014 - 08.2020
- Responsible for the replenishment of all ATMs in a timely manner
- Observed and reported any suspicious activity around work related areas.
- Responsible for my partner and their wellbeing.
- Traveled around the island numerous times and knew all areas quite effectively.
- Accountable for valued liability and equipment throughout shift.
- Qualified once a year to obtain a LICENSE TO CARRY (LTC).
- Proficient in mathematical skills.
- Enhanced ATM functionality by performing regular maintenance and updates on software and hardware systems.
- Assisted in training new technicians on proper procedures for installing, maintaining, and repairing ATMs, ensuring high-quality service delivery.
- Collaborated with bank personnel to identify and address specific needs related to ATM operations and security measures.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Security Officer
Phoenix Security
10.2013 - 12.2014
- Responsible for property and personnel safety of a designated security area.
- Observed and monitored secured areas through patrol and electronic surveillance.
- Recorded incidents and activities for reporting and accountable record documentation.
- Performed reception duties with professional customer service, proficient communication skills, and quality phone etiquette skills.
- Accountable situation and crisis management with a strong understanding of Liability, Ethics, Professionalism, and Customer Service.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Bachelor of Science - Criminal Justice
Remington College
Honolulu, HI02.2015
Associates of Applied Science - Criminal Justice
Remington College
Honolulu, HI07.2013
High school diploma -
Kamehameha High School
Kapalama, Honolulu05.2010
Skills
- Friendly and Helpful
- Cash handling
- Customer Service
- Attention to detail
- General security
- Computer skills
- CCTV surveillance
- Workplace safety
Timeline
ATM Associate
Bank of Hawaii
11.2023 - Current
Campus Security Officer
Kamehameha Schools
07.2023 - 11.2023
ATM Technician
Pacific Courier Inc
12.2020 - 07.2023
Security Officer
Professional Security Consultants
09.2020 - 10.2020
ATM Technician/Dispatcher
Pacific Courier Inc
12.2014 - 08.2020
Security Officer
Phoenix Security
10.2013 - 12.2014
Bachelor of Science - Criminal Justice
Remington College
Associates of Applied Science - Criminal Justice
Remington College
High school diploma -
Kamehameha High School
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