Jassidy Figueroa
Jersey City,NJ
Summary
Dynamic concierge with a strong work ethic and exceptional customer service skills, honed at Professional Concierge Services. Adept at problem-solving and maintaining composure under pressure, I consistently exceeded guest expectations, enhancing satisfaction and loyalty. Bilingual and highly adaptable, I effectively managed reservations and addressed inquiries, fostering positive relationships with diverse clientele.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
7
7
years of professional experience
Work History
Concierge
Professional Concierge Services
06.2024 - 12.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Concierge
Adams Building Services
05.2023 - 10.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Maintained detailed records of guest preferences to personalize future visits.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
Concierge
NFC Amenity Management
05.2021 - 10.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Home Health Aide
Daybreak Community Services
10.2018 - 12.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Hudson County School of Technology
525 Montgomery Street Jersey City Nj06-2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Excellent multitasking
- Maintaining composure
- Problem-solving
- bilingual
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Concierge
Professional Concierge Services
06.2024 - 12.2025
Concierge
Adams Building Services
05.2023 - 10.2024
Concierge
NFC Amenity Management
05.2021 - 10.2024
Home Health Aide
Daybreak Community Services
10.2018 - 12.2021
Hudson County School of Technology
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