Jassilynn Hickman
Beaumont
Summary
Dynamic and organized professional with experience at Pappadeaux's Seafood Kitchen, excelling in customer service and multitasking. Proven ability to enhance communication and support patient care, while maintaining safety and efficiency. Skilled in cash handling and inventory management, consistently contributing to team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Volunteer
Christus Southeast Texas
06.2023 - 08.2023
- Assisted team with patient care activities, ensuring comfort and support during visits.
- Collaborated with staff to maintain a clean and safe environment for patients and visitors.
- Observed and reported patient needs to healthcare professionals, enhancing communication within the team.
- Organized supplies and equipment, contributing to efficient clinic operations and workflow.
- Supported administrative tasks, such as data entry and appointment scheduling, improving office efficiency.
Hostess/Server
Pappadeaux's Seafood Kitchen
07.2022 - 05.2023
- Greeted and seated guests, ensuring optimal customer experience and satisfaction.
- Managed reservation system to streamline seating arrangements and minimize wait times.
- Coordinated with kitchen and service staff for timely food delivery to tables.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Trained new hostesses on customer service standards and operational procedures.
- Monitored dining flow to enhance seating efficiency during high traffic periods.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier/Sales Associate
Charlotte Russe
10.2020 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Collaborated with team members to achieve sales goals and promote store promotions.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new cashiers on policies, procedures, and customer service standards.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Lamar Institute of Technology
Beaumont, TXSkills
- Patient care support
- Communication enhancement
- Safety compliance
- Supplies organization
- Multitasking capability
- Cash handling accuracy
- Inventory management
- Positive attitude
- Organized and efficient
- Computer skills
- Flexible schedule
- Customer service
- Answering phones
- Multitasking and organization
Timeline
Volunteer
Christus Southeast Texas
06.2023 - 08.2023
Hostess/Server
Pappadeaux's Seafood Kitchen
07.2022 - 05.2023
Cashier/Sales Associate
Charlotte Russe
10.2020 - 11.2021
Associate of Applied Science - Diagnostic Medical Sonography
Lamar Institute of Technology