Jassmarie Agustin
Killeen
Summary
Experienced professional with a strong background in patient care/support and medical administration. Demonstrated ability to collaborate effectively within healthcare teams, ensuring the delivery of high-quality care and support. Proficient in managing medical records, scheduling appointments, and facilitating seamless communication between patients and healthcare providers. Known for reliability, adaptability, and a results-driven approach, with a keen focus on meeting the evolving needs of the healthcare environment. I also hold a current Nursing Assistant License & Texas Esthetician License.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Support Assistant/ Medical Receptionist
Carl R Darnall Army Medical Center
04.2024 - Current
- Receive patients and perform daily clerical duties.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality, adhering to HIPAA and Defense Health Agency policies/regulations while handling sensitive patient information.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Used MHS Genesis/ Triwest/ Qflow to maintain and record patient data and generate reports.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Eyelash Extension Instructor/ Teacher
LashingOut Ink Academy
05.2023 - Current
- Teach and assist eyelash extensions students the proper application, styling, infection control, and retention of eyelash extensions
- Prepare students for their state licensing exams
- Help students become successful small business owners and service providers
- Teach students how to gain clientele and successfully sale and market their business in person and on social media
- Teach students basic photo taking and editing skills
- Keep track of storage room supplies
Health Technician
Carl R Darnall (CRDAMC) / West Killeen Medical Home
11.2022 - 04.2024
- Perform receptionist and clerical duties in support of patient care and treatment in a Medical Treatment Facility
- Use various Automated Systems, to include; MHS Genesis, Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology (AHLTA) and Health Artifact and Image Management System (HAMIS)
- Receive visitors and telephone calls
- Relay incoming calls/messages to the staff
- Screen patients to determine the purpose of their visit and check their eligibility for treatment.
- Schedule and coordinate appointments for patients with various clinics, ensure all treatment requested by the physician has been scheduled and reschedule appointments as necessary
- Obtain, review, and update medical records
- Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
- Assemble records in accordance with regulations
- File results of laboratory tests, x-rays, EKGs, etc
- In patients' medical records
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Compile data for a variety of reports, using automated systems and prepares releases of information for patients
- Keep time and attendance records
- Perform End of Day processing
- Update patient demographics
- Screen patients in exam rooms
- Perform vital signs
- Clean and reset exam rooms after each patient
- Assist Physician with in clinic medical procedure
CNA Contractor
Saratoga Medical Center / CARL R DARNALL (CRDAMC)
06.2021 - 11.2022
- Perform receptionist and clerical duties in support of patient care and treatment in a Medical Treatment Facility
- Use various Automated Systems, to include Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology (AHLTA) and Health Artifact and Image Management System (HAMIS)
- Receive visitors and telephone calls
- Relay incoming calls/messages to the staff
- Screen patients to determine the purpose of their visit and check their eligibility for treatment
- Schedule and coordinate appointments for patients with various clinics, ensure all treatment requested by the physician has been scheduled and reschedule appointments as necessary
- Obtain, review, and update medical records
- Assemble records in accordance with regulations
- File results of laboratory tests, x-rays, EKGs, etc
- In patients' medical records
- Compile data for a variety of reports, using automated systems and prepares releases of information for patients
- Keep time and attendance records
- Perform End of Day processing
- Update patient demographics
- Screen patients in exam rooms
- Perform vital signs
- Clean and reset exam rooms after each patient
Certified Nurse Assistant ( CNA )
William R Courtney Veterans Home
06.2018 - 06.2021
- Provide quality care for patients
- Assist Charge Nurse with any task needed
- Assist patients with Everyday living activities including feeding, toileting, bathing, ambulating, dressing, etc
- Specialized in Memory care unit working with patients who have Alzheimer
- Also did 1 on 1 care when needed
- Complete Patient Charting on Point Click Care
- Report any changes in patients to charge nurse
Education
Certificate - Nursing Assistant
Elite Nursing School
05-2018
High School Diploma -
Robert M Shoemaker High School
06-2014
Skills
- Detail-oriented
- Medical record assessment
- Patient communication
- Appointment scheduling
- Insurance verification
- Electronic health records management
- Direct & Indirect patient care
- Maintaining confidentiality
- Medical terminology
- Conflict resolution & Effective Communication
- Inventory and supply management
- Customer service
- Multitasking and organization
- Strong work ethic
- Data entry
Accomplishments
- Recognized for outstanding dedication to patient care- Commander Special Award (August 2024)
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Texas Cosmetology - Esthetician License
- Basic Life Support Certification (BLS)
Languages
English
Timeline
Medical Support Assistant/ Medical Receptionist
Carl R Darnall Army Medical Center
04.2024 - Current
Eyelash Extension Instructor/ Teacher
LashingOut Ink Academy
05.2023 - Current
Health Technician
Carl R Darnall (CRDAMC) / West Killeen Medical Home
11.2022 - 04.2024
CNA Contractor
Saratoga Medical Center / CARL R DARNALL (CRDAMC)
06.2021 - 11.2022
Certified Nurse Assistant ( CNA )
William R Courtney Veterans Home
06.2018 - 06.2021
Certificate - Nursing Assistant
Elite Nursing School
High School Diploma -
Robert M Shoemaker High School
Similar Profiles
Vicky SeamansVicky Seamans
Neonatal Intensive Care Unit Registered Nurse at Defense Health Agency, Carl R. Darnall Army Medical CenterNeonatal Intensive Care Unit Registered Nurse at Defense Health Agency, Carl R. Darnall Army Medical Center
Iris HighbergerIris Highberger
Sterilization /Medical Technician OR at Carl R. Darnall Army Medical Center (CRDAMC)Sterilization /Medical Technician OR at Carl R. Darnall Army Medical Center (CRDAMC)
Faith HenryFaith Henry
Intern Trainee at Carl R. Darnall Army Medical CenterIntern Trainee at Carl R. Darnall Army Medical Center
Jose Reyes RiosJose Reyes Rios
Firefighter Paramedic at Belton Fire DepartmentFirefighter Paramedic at Belton Fire Department
Jordyn SmithJordyn Smith
Pediatric Home Health Nurse at Amazing Care Home Health ServicesPediatric Home Health Nurse at Amazing Care Home Health Services