Jassmin Chesney-Kelly

• Selected and organized products efficiently to meet daily operational goals.
• Operated electric pallet jacks to transport goods efficiently within warehouse environment.
• Transferred loaded pallets onto delivery or storage areas.

Completed skilled work using electrical, hydraulic and air activated hand tools, practiced standard operating procedure and assembled products in order to produce work.

Made several outbound calls regarding customers healthcare needs and services, made follow-up calls and answered live online chats. Documented calls, updated customers records, attend virtual meetings. Used computer databases to keep track of phone calls and confidential information, as well as maintaining a quiet functional workspace.

Managed live online chats and high volume of inbound calls. Troubleshooted and resolved technical issues in a quiet functional workspace. 

Managed high volumes of inbound calls regarding customers healthcare coverage, copayments, billing services, healthcare claims and services. Processed payments, provided quotes regarding services received, documenting details of phones calls using CRM daabase, as well as deescalating calls. 

Communicate with logistics technicians, service providers and customers as well as corresponding with carriers to ensure deliveries. Manage packaging and shipments of products.