Jassmin Pizarro
Derby
Summary
Adept at schedule coordination and critical thinking, I enhanced project delivery efficiency by implementing strategic task prioritization at Pact Gastroenterology. My strong work ethic and attention to detail led to a significant increase in customer service success rates, showcasing my ability to drive continuous improvement and achieve notable outcomes in fast-paced environments.
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Triage Scheduler
Pact Gastroenterology
04.2024 - Current
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Homecare Scheduler
Home Health Specialty Services
02.2022 - 01.2024
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Med Tech/PCA
Shadow Oaks ALF
03.2020 - 01.2022
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Homecare Scheduler
Family Care Visiting Nurse
06.2018 - 01.2020
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Hospice Coordinator
Constellation Home Health
09.2015 - 02.2018
- Acted as a liaison between patients, families, physicians, nursing facilities, hospitals, insurance companies regarding matters related to palliative care services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Gained trust of patients and families by maintaining open lines of communication, providing vital information on hospice services, and addressing concerns throughout the care process.
- Improved patient care by coordinating hospice services and ensuring timely delivery of resources.
Hospice CNA
Continuum Hospice
02.2012 - 03.2016
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Home Health Aide
Utopia
02.2011 - 03.2012
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Education
Associate of Science - Human Services
Housatonic Community College
Bridgeport, CTBachelor of Science - Human Services
Post University
Waterbury, CT06-2025
CNA - Healthcare
Jewish Home
Fairfield, CT01-2012
Home Health Aide Certification - Homecare
Utopia
Bridgeport, CT02-2011
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Effective multitasking
- Schedule coordination
Certification
- Certified Hospice and Palliative Nurse Assistant (CHPNA) - Hospice and Palliative Credentialing Center.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
Timeline
Triage Scheduler
Pact Gastroenterology
04.2024 - Current
Homecare Scheduler
Home Health Specialty Services
02.2022 - 01.2024
Med Tech/PCA
Shadow Oaks ALF
03.2020 - 01.2022
Homecare Scheduler
Family Care Visiting Nurse
06.2018 - 01.2020
Hospice Coordinator
Constellation Home Health
09.2015 - 02.2018
Hospice CNA
Continuum Hospice
02.2012 - 03.2016
Home Health Aide
Utopia
02.2011 - 03.2012
- Certified Hospice and Palliative Nurse Assistant (CHPNA) - Hospice and Palliative Credentialing Center.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
Associate of Science - Human Services
Housatonic Community College
Bachelor of Science - Human Services
Post University
CNA - Healthcare
Jewish Home
Home Health Aide Certification - Homecare
Utopia
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