Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jassmine Brown

Charlotte,NC

Summary

Knowledgeable and dedicated professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Client Services Specialist - Binders

AmWINS Group
03.2020 - Current
  • Receive request in workflow system
  • Follow documented process to review new binder request to determine appropriate next steps
  • Conduct research to determine if additional information will be required to complete binding process
  • Data entry to complete binder documents in designated systems
  • Communicate via email with internal and external stakeholders including Underwriting team, retail agents, and carrier
  • Cross-trained and provided backup support for organizational leadership.
  • Responded proactively and positively to rapid change.

Policy-owner Services Specialist

Prosperity Life Insurance
04.2016 - 02.2020
  • Modified, updated and processed existing policies.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Checked documentation for accuracy and validity on updated systems.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Calculated adjustments, premiums and refunds.

Subrogation Claims Specialist

Allstate Insurance Company
05.2011 - 03.2016
  • Prepared documents for legal personnel.
  • Negotiated with other involved parties to arrange settlements agreements and resolve disputes for maximum results.
  • Verified accuracy of collected records to maintain accuracy of records database.
  • Directed claims negotiations within allowable limit of $60,000 and supported successful litigations for advanced issues.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Reviewed new files to determine current status of property claim and to develop plan of action

Mortgage Customer Service Representative

Bank Of America
12.2008 - 08.2010
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted available products and services to customers during service, account management, and order calls.

Customer Care Center Supervisor

Kmart Corporation
04.2005 - 10.2008
  • Trained and oriented associates to maximize team performance.
  • Oversaw employees and store functions on daily basis.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Delegated assignments to effectively meet expected customer and business demands.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.

Education

High School Diploma -

William Fleming High School
Roanoke, VA
06.2006

Skills

  • Customer Support
  • Answering Research Questions
  • Client Needs Assessment
  • Microsoft Office
  • Collaborative Environments
  • Issue and Complaint Resolution
  • Online Systems
  • Policy and Procedure Adherence

Certification

  • Licensed in Life/Health Insurance

Timeline

Client Services Specialist - Binders

AmWINS Group
03.2020 - Current

Policy-owner Services Specialist

Prosperity Life Insurance
04.2016 - 02.2020

Subrogation Claims Specialist

Allstate Insurance Company
05.2011 - 03.2016

Mortgage Customer Service Representative

Bank Of America
12.2008 - 08.2010

Customer Care Center Supervisor

Kmart Corporation
04.2005 - 10.2008

High School Diploma -

William Fleming High School

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Jassmine Brown