JASSON FERRIGNO
Fairborn
Summary
SENIOR REPRESENTATIVE, DIGITAL TECHNOLOGY SUPPORT With career objective focused Business Management major currently attending Colorado State University. A Resourceful Senior Representative known for high productivity and efficient task completion. Specialize in client relationship management, conflict resolution, and strategic communication. Excel in teamwork, adaptability, and problem-solving to enhance organizational effectiveness and customer satisfaction. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Senior Representative, Digital Technology Support
Synchrony financial, Resolution Services
West Chester
08.2021 - Current
- Facilitated resolution processes for customer inquiries regarding our digital servicing.
- Collaborated with cross-functional teams to enhance customer service strategies.
- Analyzed case data to identify trends and improve service effectiveness.
- Provided feedback on ways to improve the overall customer experience.
- Collaborated with cross-functional teams to develop innovative solutions to common problems.
- Ensured compliance with industry regulations regarding customer service standards.
- Acted as an escalation point for complex issues requiring additional resources or expertise.
- Answered questions and resolved concerns for customer support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Trained new hires on customer service processes and protocols.
- Developed training materials to support ongoing staff development initiatives.
- Managed escalated cases with a focus on timely resolution and customer satisfaction.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Prepared reports on system operations for senior management review.
- Trained end users in the use of various software applications.
- Provided technical assistance to customers via phone and email.
- Collaborated with IT team members to develop solutions for complex technical problems.
Technical support
SENIORTECHNICAL ADVISORY RETAIL
Clopay
Troy
09.2011 - 08.2021
- Manage our retail installers account with, , ordering, invoice payments,Via telephone calls and emails.
- Also support our call center sta with product and technical assistance for end customers.
- Provided technical support for retail customers and internal staff.
- Assisted users with product installation and configuration processes.
- Trained new team members on support protocols and systems.
- Documented solutions in knowledge base for future reference.
- Collaborated with cross-functional teams to resolve complex issues.
- Responded promptly to customer inquiries via phone and email.
LOAN OFFICER
Incenta Federal Credit Union
Dayton
01.2009 - 11.2010
- Analyze applicants' nancial status, credit, and property evaluations to determine feasibility of granting loans.
- Obtain and compile copies of loan applicants' credit histories, corporate nancial statements, and other nancial information.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Explain to customers the di erent types of loans and credit options that are available, as well as the terms of those services.
Risk Management Associates
COLLECTIONS
columbus
12.2006 - 11.2009
- Arrange for debt repayment or establish repayment schedules, based on customers' nancial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
COLLECTIONS
Sharonville
09.2005 - 12.2007
- Arrange for debt repayment or establish repayment schedules, based on customers' nancial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
KITCHEN MANAGER
Applebees
Dayton
08.2000 - 03.2005
- Monitor compliance with health and re regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
Education
Bachelor of Science - Business Administration And Management
Colorado State University
Global Campus 04.2024 - 04.2026
Skills
- Microsoft office
- Windows
- Analyzing CAD Drawings
- Reading Blueprints
- CAD
- Call center
- Credit
- Managment
- Money
- Microsoft office
- Windows
- Quality
- Reading
- Retail
- Technical
- Assistance
- Telephone
- Technical support
- Data analysis
- Problem resolution
- Training development
- Proficient in [technology]
- Technical aptitude
- Data entry proficiency
- Customer relations
- Goal-oriented mindset
- Task prioritization
- Performance metrics
- Teamwork and collaboration
- Effective communication
- Client services
- Records management
- Performance analysis
- Process improvement
- Team collaboration
References
References
References available upon request
Timeline
Bachelor of Science - Business Administration And Management
Colorado State University
04.2024 - 04.2026
Senior Representative, Digital Technology Support
Synchrony financial, Resolution Services
08.2021 - Current
Technical support
SENIORTECHNICAL ADVISORY RETAIL
Clopay
09.2011 - 08.2021
LOAN OFFICER
Incenta Federal Credit Union
01.2009 - 11.2010
Risk Management Associates
COLLECTIONS
12.2006 - 11.2009
COLLECTIONS
09.2005 - 12.2007
KITCHEN MANAGER
Applebees
08.2000 - 03.2005