Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jasson Umana

Pflugerville,TX

Summary

Systematic order fulfillment associate with several years of hands-on experience fulfilling warehouse and stock order-related duties. Skillful in loading/unloading merchandise from trucks/conveyors/pallets and packing items for shipment. Strong understanding of warehouse operations, policies and procedures.

Overview

15
15
years of professional experience

Work History

Fulfilment Associate

Amazon
Pflugerville, TX
09.2022 - Current
  • Exceeded rates and safety demands as a top performer in multiple departments.
  • Collaborated with Process Assistants, Area Managers, and higher management to ensure seamless communication and adherence to daily standards.
  • Collaborated closely with RME techs to effectively diagnose, prevent, and resolve mechanical/electrical issues.
  • Knowledgeable in Outbound, Inbound, Ship Dock, AFE, and Flow Desk operations to optimize daily metrics.

Enrollment Broker

Maximus
Austin, TX
03.2020 - 07.2022
  • Contributed to team efforts in achieving time-sensitive objectives.
  • Multitasked across multiple platforms and agencies to connect patients with doctors and facilitate appointment scheduling.
  • Consistently surpassed rigorous metrics evaluated by the state of Texas.
  • Assisted in completing tasks by providing support in English and Spanish.
  • Collaborated with other departments to ensure smooth transition during enrollment process.

Customer Service Representative

TRUGREEN
Round Rock, TX
06.2018 - 03.2020
  • Located and delivered requested information with accuracy to superior management.
  • Clarifies and resolves problems through extensive research, exploring answers and alternative solutions, implementing effective strategies, and escalating unresolved issues.
  • Utilized diverse Microsoft Office products and applications.
  • Managed computers and radio systems to effectively multi-task and troubleshoot basic input/output systems.

Truck Driver/Loader

UPS
Austin, TX
04.2014 - 06.2018
  • Managed the organization and distribution of packages on delivery trucks and conveyor belts
  • Achieved top performance rates during peak seasons
  • Involved consistent package handling and weight management within the range of 25-70lbs.
  • Adapted to different schedules consistently.
  • Efficiently worked alone or in a team with minimal verbal instructions.
  • Diagnosed and prevented conveyor/mechanical failures

School Bus Driver

PETERMANN SOUTHWEST TRANSPORTATION
Pflugerville, TX
09.2009 - 03.2014
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Utilized problem-solving skills to identify and prevent mechanical breakdowns
  • Ensured compliance with legal guidelines through routine mechanical/electrical maintenance
  • Performed pre-trip and post-trip safety inspections daily.
  • Adhered to OSHA and state regulations to ensure optimal safety

Education

Diploma -

Hendrickson High School
Pflugerville, TX
01.2009

Skills

  • Bilingual(English/Spanish)
  • Critical Thinking
  • Management/Leadership Skills
  • Multi-task under High Stress
  • Mechanically Inclined
  • Well versed with Computer Applications
  • Years of Experience with Conveyors
  • Windows Office Experience
  • Problem Solving
  • Ability to work Independently

Languages

English
Professional
spanish
Professional

References

  • Stephanie Fenner(Outbound Process Assistant) fennerqs@amazon.com
  • Edward McCammon(Outbound Area Manager) emmccamm@amazon.com
  • Mark Pati(Flow Desk Process Assistant) patimark@amazon.com

Timeline

Fulfilment Associate

Amazon
09.2022 - Current

Enrollment Broker

Maximus
03.2020 - 07.2022

Customer Service Representative

TRUGREEN
06.2018 - 03.2020

Truck Driver/Loader

UPS
04.2014 - 06.2018

School Bus Driver

PETERMANN SOUTHWEST TRANSPORTATION
09.2009 - 03.2014

Diploma -

Hendrickson High School
Jasson Umana