Jastine Gazmen
Las Vegas,NV
Summary
Experienced operations leader with 15+ years in AV, customer service, and financial services. Skilled in team leadership, process improvement, staff training, and cross-functional collaboration. Known for driving performance, ensuring compliance, and fostering a culture of accountability and continuous improvement.
Overview
20
20
years of professional experience
Work History
VO2 LV Instructor
ZOOX
03.2023 - Current
- Operate and test VO2 autonomous vehicles 4–8 hours daily, upholding high safety and operational standards.
- Conduct diagnostics, maintenance, and readiness checks to optimize vehicle performance and ensure compliance.
- Execute mission-based driving critical to the development and validation of AV technology.
- Lead peer coaching sessions and mentor new instructors on safety, protocol adherence, and software functionality.
- Train cross-functional team members on updated operational procedures and software changes.
- Champion a culture of continuous improvement by collecting team feedback and implementing solutions with engineering and operations teams.
- Take initiative during shift transitions to brief team members and ensure seamless handoffs.
Customer Service Account Representative
Victra – Verizon Authorized Retailer
07.2021 - 03.2023
- Mentored new hires and served as point of contact for peer support during onboarding and daily operations.
- Delivered exceptional service across billing, technical, and upgrade inquiries using consultative techniques.
- Helped guide junior team members in upselling strategies to meet team sales goals.
- Collaborated with store leadership to improve customer satisfaction metrics and team communication.
- Assisted in coordinating community outreach events and marketing activities, representing the store team.
Sales Support – Customer Service
Sobel Westex
04.2018 - 03.2021
- Trained incoming team members on order entry systems, client protocols, and logistics coordination.
- Acted as a central liaison between sales, logistics, and fulfillment to ensure smooth team operations.
- Co-led a service improvement initiative that resulted in 20% faster order resolution.
- Managed high-volume orders and provided escalation support to junior team members.
Loan Officer
The Federal Savings Bank
12.2016 - 04.2018
- Provided mentorship to junior loan processors and guided them on FHA/HUD and HECM compliance.
- Worked closely with cross-functional teams and educated clients throughout the loan process.
- Partnered with underwriting leadership to streamline client experience and reduce loan processing time.
Preferred Client Services Supervisor
Bank of America
12.2004 - 11.2016
- Supervised a team of client service representatives, handling escalations and providing coaching on call quality and service resolution.
- Created and rolled out SOPs for escalated issues, driving consistency across service teams.
- Led new hire onboarding, training sessions, and compliance workshops for staff across multiple branches.
- Analyzed team KPIs to improve individual performance and customer satisfaction scores.
- Recognized for excellence in leadership and customer retention strategies.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, Nevada01-1998
Skills
- AV Operations & Diagnostics
- Technical Troubleshooting
- Team Leadership & Mentorship
- Staff Training & Development
- Client Relations & Retention
- Sales Support & Order Management
- Financial Services & Compliance
- Process Optimization & SOP Development
- Cross-functional Collaboration
- KPI Tracking & Performance Coaching
Timeline
VO2 LV Instructor
ZOOX
03.2023 - Current
Customer Service Account Representative
Victra – Verizon Authorized Retailer
07.2021 - 03.2023
Sales Support – Customer Service
Sobel Westex
04.2018 - 03.2021
Loan Officer
The Federal Savings Bank
12.2016 - 04.2018
Preferred Client Services Supervisor
Bank of America
12.2004 - 11.2016
High School Diploma -
Cimarron Memorial High School
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