Jasvir S. Virdi
Reseda,CA
Summary
Organized and efficient contracts administrator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Support Administrator
Crane Aerospace
Burbank, CA
10.2024 - Current
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Developed and maintained documentation for common troubleshooting procedures to improve team efficiency.
- Managed customer portals and maintained scorecards
- Assisted customers with inquiries, providing timely and accurate information to resolve.
- Overseeing the entire contract process from initial quoting and proposal development to final delivery and account reconciliation
Customer Support Manager
Woodward
Santa Clarita, CA
06.2022 - 10.2024
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated changes to agreement which might occur during contract lifetime.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Maintain customer scorecards and portals.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Familiar with military and commercial customers.
- Manage customer portals and maintain customer scorecards.
- Inputted new information into company's database using SAP, verifying accuracy and integrity of data prior to uploading.
Medical Assistant
Skin And Beauty Center
Glendale, CA
01.2022 - 09.2024
- Assisted in MOH's surgeries along with other office procedures such as excisions, biopsies, cosmetic trays and more.
- Obtained all prescribed laboratory testing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
Clinic Manager
Southern California Medical Center
01.2021 - 09.2021
- Onboarded all new coming employees with orientation and company polices
- Increased company productivity by 25% by implementing a new work flow & productivity log
- Oversaw and approved all payroll and accounts payables, credits and debits
- Managed staff of over 70 employees, 5 different department
- Involved in all upper management weekly and monthly partners meetings
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Office Manager
Trisch and Lowenberg Chiropractic
09.2018 - 09.2020
- Traveled for out of state sporting events, business meetings to establish new business ventures.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Lead Medical Assistant
Southern California Orthopedic Institute
01.2016 - 07.2018
- Requested and obtained HMO/Worker's Compensation authorizations.
- Obtained client medical history, medication information, symptoms and allergies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Educated family members and caregivers on patient care instructions for post op care.
- Documented patient information in EMR and prepared paperwork
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 45+ patients per day
Medical Assistant
Linage Dermatology
01.2014 - 01.2016
- Assisted in MOH’s surgeries, and use of cosmetic lasers C02 Matrix, IPL, Laser tattoo removal, Laser Hair removal, Sciton lasers
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Medical Assistant (Temp)
Cedars Sinai
03.2015 - 09.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
X-Ray Technician/Medical Assistant Back Office -
Kaplan College
North Hollywood, CA06.2014
High School Diploma -
Grover Cleveland Charter High School
Reseda, CA06.2008
Skills
- Critical Thinking
- Time Management
- Clear Communication
- Data Entry
- Problem Anticipation and Resolutions
- Proposal Preparation
- Contract Implementation
- Workflow Processes
- Compliance Enforcement
- Bid Preparations
- Order Fulfillment
- Customer Relations
Certification
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Timeline
Customer Support Administrator
Crane Aerospace
10.2024 - Current
Customer Support Manager
Woodward
06.2022 - 10.2024
Medical Assistant
Skin And Beauty Center
01.2022 - 09.2024
Clinic Manager
Southern California Medical Center
01.2021 - 09.2021
Office Manager
Trisch and Lowenberg Chiropractic
09.2018 - 09.2020
Lead Medical Assistant
Southern California Orthopedic Institute
01.2016 - 07.2018
Medical Assistant (Temp)
Cedars Sinai
03.2015 - 09.2015
Medical Assistant
Linage Dermatology
01.2014 - 01.2016
X-Ray Technician/Medical Assistant Back Office -
Kaplan College
High School Diploma -
Grover Cleveland Charter High School