Jaswanth Epu
Plano
Summary
Detail-oriented Engineering Operations Technician with expertise in Cloud Computing, System Troubleshooting, and Disaster Recovery. Skilled in maintaining data center operations, resolving technical issues, and optimizing processes for improved efficiency. Committed to ensuring data reliability and availability while fostering team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Engineering Operations Technician
Technology Hub
Plano
07.2025 - Current
- Managed day-to-day data center operations by working directly on hardware, supporting break-fix activities, and ensuring systems stayed up and running with minimal downtime.
- Diagnosed and resolved equipment and connectivity issues by combining physical inspection (cabling, ports, components) with system-level checks, improving overall reliability.
- Supported server deployment activities including rack preparation, hardware setup, power connections, and validation before handing off to production environments.
- Identified workflow gaps and suggested improvements, enhancing team efficiency and addressing operational challenges.
- Maintained operational records to track machine status, issues, and resolutions, streamlining shift transitions.
- Onboarded and guided new team members by explaining processes and demonstrating tasks to facilitate comfort with operations.
Jr. Cloud & Storage Engineer
PI Datacenter
Hyderabad
11.2021 - 07.2023
- Took ownership of storage systems supporting both internal infrastructure and client environments, ensuring smooth performance and reliable data handling across workloads.
- Monitored system health and performance metrics, proactively identifying risks and resolving issues to maintain high data availability and prevent disruptions.
- Executed backup and recovery processes for critical data, ensuring swift restoration during incidents and maintaining data integrity.
- Collaborated with engineering and operations teams to optimize storage configurations, enhancing resource utilization and supporting system performance.
- Troubleshot storage-related issues across hardware and software layers, isolating root causes and restoring systems with minimal impact to operations.
- Supported capacity planning by analyzing usage trends and scaling storage infrastructure to align with future demand.
- Developed structured documentation for configurations, procedures, and inventory, facilitating efficient system tracking and management for teams.
- Provided technical support to clients, resolving storage-related queries to maintain consistent service experience.
Education
Master of Science - Information Technology Management
Lindsey Wilson University
05-2025
Bachelor of Science - Data Science And Data Analytical Engineering
Loyola Academy
06-2022
Skills
- Cloud Infrastructure Fundamentals
- Cloud computing
- Linux System Administration
- Server deployment
- Storage Systems Management
- Disaster recovery
- System troubleshooting
- Hardware troubleshooting
- System Performance Monitoring
- Capacity Planning & Resource Optimization
- Data analysis
- Technical documentation
- Project management
- Team collaboration
- Cabling & Physical Infrastructure Management
Certification
Cisco Certified Network Associate (CCNA), Cisco Systems
Timeline
Engineering Operations Technician
Technology Hub
07.2025 - Current
Jr. Cloud & Storage Engineer
PI Datacenter
11.2021 - 07.2023
Master of Science - Information Technology Management
Lindsey Wilson University
Bachelor of Science - Data Science And Data Analytical Engineering
Loyola Academy