A professional with over 4 years of Experience as a techno functional dynamics consultant with experience with implementation of Microsoft dynamics 365 / CRM | Power apps | Power automate development, documentation on delivery of process innovations driving the attainment of business goals.
Experienced in installation, implementation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.
Have strong Knowledge in MSCRM Customer Engagement, CRM Implementation, Plug in and Workflow development.
Having knowledge on Plugins, Workflows, Business Rules, BPF's, Web Resources, Security elements, Solutions, Customizations, , Power automate flows.
Experienced in Application upgradation from MS CRM 4.0 to MS CRM 2011 and MS CRM 2011 to MS CRM 2013.
Knowledge of Full Life Cycle MS dynamics CRM implementations.
Act as a SPOC for high visibility, business critical customers and handling technical mentoring of the team.
Involved in all the phases of end-to-end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, Deployment & CRM Support Projects. (Banking/Insurance).
Deep Experience in OOB functionality of MS Dynamics CRM Sales, Marketing, service, Field Service, Project etc. Customized complex applications on Microsoft Dynamics CRM platform.
Good experience in integration systems, Plugins, JavaScript, with respect to CRM. Advanced validations of form data using script. Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.
Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard-based reports. Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
Experience in Creating Technical Design Documentation and Functional Specific Design Documents, Test Cases, Test Scenarios documents, Custom Forms and Integrated with CRM, several custom dashboards with various degrees of complex visualizations using charts and reports.
Overview
4
4
years of professional experience
Work History
Academic Project
Sacred Heart University
Fairfield, CT
09.2023 - 12.2023
Actively participated in project planning, including feature prioritization and task assignment
Conducted regular team meetings to discuss progress, challenges, and solutions
Collaborated on troubleshooting and debugging efforts, resolving issues promptly
Contributed to both frontend and backend development, ensuring seamless integration and functionality of the entire application
Led the backend development efforts for the New York Parking Management System using Python and Django
Responsible for the front-end development of the New York Parking Management System, leveraging HTML, CSS, and JavaScript
Conducted thorough testing of backend functionalities, identifying, and addressing bugs and performance issues
Implemented real-time updates for parking availability, enhancing user engagement and experience
Conducted extensive testing of the front-end components, addressing cross-browser compatibility and responsiveness.
Technical Consultant
Microsoft / TATA Consultancy Services
Hyderabad, India
07.2019 - 06.2022
As a techno functional consultant, my day-to-day activities include requirement analysis and gathering, entity modelling, configuration of CRM system, preparing functional and technical documents for smooth project delivery, and handling escalation cases
Good Knowledge on OOB functionality of MS Dynamics CRM like sales, Marketing, Service etc
Customized complex application on Microsoft Dynamics CRM platform
Created and modify workflows, business rules, business process flows and common user tasks
And complete service management module development
Good Hands-on with client-side validation and server-side validations
Expertise in configuring security roles, business units, teams, field security profile
Good Experience in responsible for configuring, customizing, and developing Dynamics365/CRM based solutions using Power Platform and Power Apps
Involved in product planning and discussed in detail about the project preparation with customer along with Architect and scrum masters
Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in CRM domain
Document functional business requirements, process flow diagrams, and business cases
Accurately translate business requirements into functionality Manage requirements to meet business expectations
Prioritizing business requirements and recommending changes to multiple business processes
Hands on experience with OOB customization and configuration like sitemap, forms, views etc
Having good experience in creating Power Apps/Power automate and knowledge on Dataverse and common data models
Good Experience in Developing Power Apps Model Driven apps, Understanding of PowerApps formulas and development methods
Re-write and re-engineer custom legacy applications to Power Apps solutions and Support
Cross functional project teams consisting of app development, IT operations, and information security.