Jasyra Shelton
Conley,GA
Summary
Dynamic professional with logistics experience at DHL Supply Chain, excelling in inventory management and employee training. Proven ability to enhance team collaboration and ensure safety compliance. Exceptional communication and problem-solving skills, consistently achieving operational goals while maintaining meticulous documentation and utilizing Manhattan software effectively.With Five years of experience solving and taking care of customer issues and increasing overall customer experience. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated with other staff members to make sure that the whole customer service life cycle was addressed proficiently. A Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets.
Overview
3
3
years of professional experience
Work History
Lead Tasker
DHL Supply Chain
College Park, Georgia
02.2023 - Current
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Facilitated collaboration between departments to ensure successful project completion.
- Complied with company policies, objectives and communication goals.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Assessed company operations for compliance with safety standards.
- Commwith various of people to get the company to the goal we need to meet each day and I exceed each goal with proper work ethic.
- Worked with Manhattan software entering data in the system making sure all inventory is picked by Forklift operators and orders are waved correctly ensuring that we have inventory to do task.
- Made sure all work for the following day was picked and administered to employees to be stocked in ready to ship out to customers.
- Conducted research on customer needs and preferences to determine the best approach for completing tasks.
- Handled documentation and properly entered data in excel for inventory and quality purpose.
- Maintained records of all incoming and outgoing invoices.
TSR Agent
Kaiser Permanente
Atlanta , GA
02.2022 - 12.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Reached 100% customer approval rating by helping them with there medical needs for there doctors appointment and giving solutions to there problems if any were stated.
- Welcomed over 100+ members on a daily basis taking fast paste inbound calls.
- Handled over 30+ calls using my dispositions and strong due diligence.
- Worked with Epic software inputting documentation about the member for doctors and nurses to read/comprehend.
- Acquired knowledge of medical terminology to navigate through Epic software and to read doctors notes.
- Achieved safe HIPPA protocols.
- Have great listening and empathy skills.
- Fast typing was also very important
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2020
Skills
- Great customer service skills
- Detailed oriented
- Strong follow up skills
- Exceptional with Microsoft,Excel, and outlook
- Logistics experience
- Leadership skills
- Data entry
- Time management
- Problem solving
- Proficiency with Manhattan software
- Inventory management
- Team collaboration
- Employee training
- Documentation management
- Safety compliance
- Transportation management
- Inventory counting
- Shipment tracking
- Production scheduling
- Work order creation
- Warehouse operations
- Documentation handling
- Attention to detail
- Effective communication
- Export documentation expertise
- Freight forwarding coordination
- Strong organizational skills
- Customs regulations compliance
Accomplishments
- Made lead in 6 months of working at DHL by working hard and being on task
Timeline
Lead Tasker
DHL Supply Chain
02.2023 - Current
TSR Agent
Kaiser Permanente
02.2022 - 12.2022
High School Diploma -
Cedar Grove High School