Jaszmeanne Young
Salem,OR
Summary
Hardworking and punctual can work in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Proactive with talents in managing 7 locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and managing inventory quality. Organized and motivated eager to apply time management and organizational skills in various environments.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Manager
Ashley Furniture Homestore
Salem, OR
01.2023 - Current
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Assisted in the development of product placement plans for all departments within the store.
- Ensured compliance with safety regulations when setting up merchandise displays.
- Trained new staff members on visual merchandising principles and processes.
- Conducted regular audits of stores to ensure proper implementation of visual standards.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with corporate standards.
- Placed prices and descriptive signage to enhance displays and promote items.
Regional Operations Manager
Ashley Furniture Homestore
Portland , OR
07.2022 - 01.2023
- Developed and implemented processes to improve customer service.
- Analyzed customer feedback, identified opportunities for improvement, and designed strategies to address customer needs.
- Managed a team of customer service representatives across multiple locations in the region.
- Provided guidance and direction on customer service policies, procedures, and best practices.
- Conducted weekly training sessions with staff members to ensure consistent delivery of excellent customer service standards.
- Resolved escalated customer inquiries quickly and efficiently in order to maintain high levels of customer satisfaction.
- Implemented proactive measures to prevent potential issues from escalating into larger problems.
- Identified process gaps or inefficiencies within the customer service team and developed solutions accordingly.
- Provided coaching and mentoring support for junior staff members when needed.
- Participated actively in recruitment efforts related to hiring new customer service personnel.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Audited customer account information to identify issues and develop solutions.
- Reviewed accounts for payments received or approved credit arrangements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
Visual Merchandising Manager
Ashley Furniture Homestore
Eugene, OR
08.2020 - 07.2022
Customer Service Lead
Ashley Furniture Homestore
Eugene, OR
07.2017 - 08.2020
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Developed strategies for improving customer satisfaction levels.
- Directed customer service staff activities, including training, coaching and performance management.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Implemented company processes to effectively resolve customer service issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retail Sales Associate
Ashley Furniture Homestore
12.2015 - 07.2017
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
Porter Early College High School
Brownsville, TXSkills
- Interior design
- Retail Operations
- Customer experience
- Team Collaboration
- Clear Communication
- New Store Setups
- Merchandising plan development
- Product Knowledge
- Problem-solving abilities
- Continuous Improvement
- Attention to Detail
- Visual Merchandising
- Goal Setting
- Self Motivation
- Time Management
- Multitasking
- Teamwork and Collaboration
- Staff Training
- Excellent Communication
- Pricing and Signage Updates
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Visual Merchandising Manager
Ashley Furniture Homestore
01.2023 - Current
Regional Operations Manager
Ashley Furniture Homestore
07.2022 - 01.2023
Visual Merchandising Manager
Ashley Furniture Homestore
08.2020 - 07.2022
Customer Service Lead
Ashley Furniture Homestore
07.2017 - 08.2020
Retail Sales Associate
Ashley Furniture Homestore
12.2015 - 07.2017
High School Diploma -
Porter Early College High School