Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jatan Patel

Summary

Experienced Front End Application Support Specialist with 5+ years of dedicated service at Johnson & Johnson and CVS. Expert in troubleshooting, debugging, and resolving user issues efficiently. Skilled in providing excellent customer service and collaborating with development teams to improve application performance and user experience.

Overview

6
6
years of professional experience

Work History

Front End Application Support Specialist

Johnson & Johnson
Bridgewater, NJ
12.2019 - Current
  • Provided expert front-line technical support for various Johnson & Johnson web applications, utilizing IRIS for efficient issue tracking and resolution.
  • Collaborated closely with development teams to identify, analyze, and resolve bugs and performance issues, enhancing overall application efficiency.
  • Developed and maintained comprehensive technical documentation and user guides, facilitating user self-service and reducing support requests.
  • Employed Jenkins for continuous integration and deployment processes, ensuring smooth application updates and deployments.
  • Conducted root cause analysis for recurring issues, implementing strategic solutions to prevent future occurrences.
  • Managed and tracked support tickets using Jira, ensuring timely resolution and maintaining a high level of user satisfaction.
  • Improved user satisfaction by consistently meeting or exceeding SLA targets for response and resolution times.

Junior Web Developer

CVS
Woonsocket, RI
07.2018 - 12.2019
  • Assisted in the development and maintenance of customer-facing web applications, ensuring optimal performance and user experience.
  • Participated in code reviews and contributed to team discussions on best practices and development standards.
  • Supported senior developers in troubleshooting and resolving front-end issues, gaining hands-on experience with various web development tools and frameworks.
  • Created and maintained technical documentation, including user guides and developer notes, to support ongoing development and maintenance.
  • Supported the web development team in building and enhancing internal web applications
  • Conducted testing and debugging to ensure the functionality and performance of web applications

Education

Bachelor of Science - Information Technology

NJIT
05-2018

Skills

  • Web Technologies: HTML5, CSS3, JavaScript, Reactjs, Angular
  • Tools & Platforms: Iris, Jira, Jenkins, SourceCode,Visual Studio Code, Jenkins, bitbucket
  • Operating Systems: Windows, macOS, Linux
  • Other Skills: Technical Documentation, User Training, Issue Tracking, Debugging, Customer Service, Customer Support, Status Reporting, Incident Management, Data Analysis, Enhancement development, Application implementation, Customer Education, System monitoring, Problem Resolution, Application maintenance

Timeline

Front End Application Support Specialist

Johnson & Johnson
12.2019 - Current

Junior Web Developer

CVS
07.2018 - 12.2019

Bachelor of Science - Information Technology

NJIT
Jatan Patel